Shift Manager

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About the Role

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too.

Responsibilities

• May be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
• Ensure great Quality, Service and Cleanliness to customers.
• Monitor performance during the shift and take action to ensure the team is meeting McDonald’s standards.
• Communicate with the next Shift Manager to help prepare him/her to run a great shift, too.
• Manage inventory, daily maintenance and cleanliness.
• Manage crew and ensure exceptional customer service.
• Ensure safety and security.
• Schedule staff and manage staffing levels.
• Train new employees and assist in training existing staff.

Requirements

• Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment.
• Positive team player with a flexible schedule who likes to have fun.
• Must be 18 years or older to be a manager in our corporate owned and operated restaurants.

Qualifications

As a Shift Manager, you must be able to:

• Lead a team effectively.
• Plan and execute shifts efficiently.
• Monitor and improve team performance.
• Ensure compliance with McDonald’s standards.
• Communicate effectively with team members and supervisors.
• Manage inventory and maintain cleanliness.
• Handle customer complaints and resolve issues.
• Ensure safety and security.
• Manage staff schedules and staffing levels.
• Train new and existing employees.

Skills

Essential skills for this role include:

• Leadership and management skills.
• Customer service and communication skills.
• Time management and organizational skills.
• Problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Knowledge of McDonald’s standards and procedures.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life and accident insurance
• Paid Leaves of Absence
• Service awards
• Employee Resource Connection
• Adoption Assistance
• Matching gifts program

Pay

Competitive pay is offered for this position.

Schedule

Shifts are typically 8 hours long and may vary based on the needs of the restaurant.