Shift Manager

About the role

The role involves leading shifts every week, ensuring customers receive a fast, accurate, and friendly experience. Shift Managers oversee the team and other managers during a shift to maintain high standards of quality, service, and cleanliness.

Responsibilities

• Planning for each shift
• Making sure the team meets McDonald’s standards
• Communicating with the next Shift Manager to prepare them for their shift
• Meeting targets during their shifts
• Helping their assigned Departments meet their goals
• Ensuring food safety
• Maintaining internal communication
• Managing inventory
• Performing daily maintenance and cleanliness
• Controlling quality food production
• Providing exceptional customer service
• Ensuring safety and security
• Scheduling staff
• Training new employees

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and a willingness to work in a fast-paced environment
• Ability to manage a team and handle multiple tasks effectively
• Flexibility with a schedule
• Age 18 or older to be considered for management positions

Qualifications

While not specified, a high school diploma or equivalent is typically required. Relevant certifications or experience in food service management may be beneficial.

Skills

Effective communication, problem-solving, and leadership skills are crucial. Proficiency in Microsoft Office and familiarity with restaurant management software are helpful.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption Assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the preferences of the employee. Flexible scheduling is available to accommodate personal commitments.