Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant owned and operated by an independent franchisee. This franchisee is a separate entity from McDonald’s USA, meaning the franchisee is responsible for all employment matters.

Responsibilities

• Lead shifts to ensure customers receive a fast, accurate, and friendly experience.
• Provide leadership to crew and other managers during a shift.
• Plan for each shift and monitor performance.
• Ensure compliance with McDonald’s standards for Quality, Service, and Cleanliness.
• Maintain safety, security, and profitability.
• Communicate with the next Shift Manager to prepare them for their shift.
• Meet and help meet departmental targets.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure exceptional customer service.
• Manage crew and handle food safety.
• Train new employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and a passion for working in a fast-paced environment.
• Flexible schedule and the ability to work in a dynamic, energetic atmosphere.
• Must be 18 years or older to be considered for management positions.

Qualifications

While not explicitly listed, previous experience in a similar role and a strong commitment to customer service and teamwork are highly valued.

Skills

Effective communication, problem-solving, and leadership skills are essential for success in this role.

Benefits

• Paid vacation
• Education through Archways to Opportunity (including high school completion, college tuition assistance, and ESL classes)
• Medical, dental, and vision coverage
• 401K with match
• Short- and Long-Term Disability, life, and accident insurance
• Service awards
• Employee Resource Connection
• Adoption assistance

Pay

Competitive pay is offered for this role.

Schedule

The schedule for this role varies based on the needs of the franchisee and the individual’s availability.