Shift Manager
About the role
Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.
Responsibilities
- Plan and monitor shifts to ensure customer satisfaction and operational efficiency.
- Maintain cleanliness and quality standards in the restaurant.
- Ensure compliance with food safety regulations.
- Communicate effectively with team members and other managers.
- Manage crew and delegate tasks as needed.
- Meet and exceed performance targets set by the franchisee.
- Train new employees and assist in their development.
Requirements
- Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
- Positive attitude and ability to work in a fast-paced environment.
- Flexible schedule and willingness to adapt to the demands of the job.
- Ability to communicate effectively with team members and customers.
- At least 18 years old.
Qualifications
While not specified, candidates should possess strong interpersonal skills, excellent organizational abilities, and the ability to manage multiple tasks simultaneously. Previous experience in a managerial capacity is preferred but not required.
Skills
- Leadership and management skills.
- Customer service orientation.
- Time management and multitasking abilities.
- Food safety knowledge.
- Communication and interpersonal skills.
Benefits
- Paid vacation and comp time.
- Opportunities for education, including high school degree completion, college tuition assistance, and English classes as a second language.
- Medical, dental, and vision coverage.
Pay
Competitive hourly wage based on qualifications and experience.
Schedule
Shifts vary and may require evening, weekend, and holiday work. Specific schedules are determined by the franchisee.