Shift Manager

About the Company

Desert De Oro Foods (DDO) prides itself on a culture of trust, loyalty, and excellence, with a strong emphasis on leadership development, managerial proficiency, and operational excellence. This focus has earned DDO's award-winning management team consistent recognition and driven sales growth even during economic downturns. The company’s motto is: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." Values include being ethical, passionate, and committed.

DDO embraces the "Live Life Unboxed" culture of Pizza Hut, which encourages breakthrough thinking, innovative ideas, and a maniacal focus on customers. The company celebrates accomplishments, avoids following competitors, and prioritizes fun while serving great food.

About the Role

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts independently, taking ownership of problems and leading the restaurant team in culture-building, best practices, and daily operations. A well-run shift is the foundation of a well-run restaurant, and the Shift Leader strives for excellence in every shift.

Responsibilities

• Execute responsibilities for people, customer service, and operations.
• Ensure all Team Members complete their assigned tasks and maintain a clean, neat appearance.
• Demonstrate that customer needs are the highest priority and resolve complaints quickly while maintaining positive relations.
• Greet customers with a smile, work collaboratively with peers, and serve customers with a sense of urgency.
• Provide regular feedback to the RGM on Team Member performance and offer constructive and complimentary feedback.
• Actively participate in training Team Members and handle conflicts constructively.
• Assist in profit & loss management by following cash control/security procedures, managing inventory, and overseeing labor.
• Ensure proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are followed.
• Adhere to the posted work schedule, report to work on time in uniform, and provide appropriate notice for absences.
• Use the approved time-keeping system accurately.

Requirements

• Must be at least 18 years old.
• Must have reliable transportation.
• Must pass a background check.
• Able to perform basic business math.
• Able to stock shelves and coolers, clean the parking lot and surrounding grounds, and sweep/mop floors.
• Able to lift and carry trash containers (up to 50 lbs.) and tolerate standing, walking, and stooping for 90% of shift time.

This list of duties is not all-inclusive. Hours may vary based on availability, state laws, and business needs. The company or restaurant management may change or add responsibilities at any time with or without notice.