Shift Manager

About Us

Desert De Oro Foods (DDO) prides itself on a culture of trust, loyalty, and excellence, with a strong emphasis on leadership development, managerial proficiency, and operational excellence. This focus has earned DDO's award-winning management team consistent recognition and driven sales growth even during economic downturns. Our motto is: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." We value ethics, passion, and commitment.

Live Life Unboxed! At Pizza Hut, we embrace breakthrough thinking and innovative ideas to stand out from competitors. We prioritize our customers, celebrate our team's accomplishments, and foster a fun environment while serving great food.

About the Role

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts independently, taking ownership to solve problems and lead the restaurant team in culture-building, best practices, and daily operations. A well-run shift is the foundation of a well-run restaurant, and the Shift Leader strives for excellence in every shift.

Responsibilities

• Execute responsibilities for people, customer service, and operations.
• Ensure all Team Members complete their assigned tasks and maintain a clean, neat appearance.
• Demonstrate that customer needs are the highest priority and resolve complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, work collaboratively with the team, and serve customers with a sense of urgency.
• Provide regular feedback to the RGM on Team Member performance and offer constructive feedback to Team Members.
• Actively participate in training Team Members and handle conflicts constructively.
• Assist with profit & loss management by following cash control/security procedures, managing inventory, and overseeing labor.
• Ensure proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are followed.
• Adhere to the posted work schedule, report to work on time in uniform, and provide appropriate notice for absences.
• Use the approved time-keeping system accurately.

Requirements

• Must be at least 18 years old.
• Must have reliable transportation.
• Must pass a background check.
• Able to perform basic business math.
• Able to stock shelves and coolers.
• Able to clean the parking lot and surrounding grounds.
• Able to sweep and mop floors.
• Able to lift and carry trash containers (up to 50 lbs.) and place them in an outside bin.
• Able to tolerate standing, walking, lifting, and stooping during 90% of shift time.

This list of duties and responsibilities is not all-inclusive. Hours may vary based on employee availability, state laws, and business needs. The company or restaurant management may change or add to these duties at any time with or without prior notice.