Shift Manager: Alton

Key Responsibilities

• Oversee all daily theater operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Cook and supervise Crew Members and Crew Leads, providing real-time feedback, recognition, and hands-on training.
• Monitor and maintain all guest-facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energize the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.