Shift Lead, Retail - Rock Shop

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed. Markets retail merchandise to GuestsStock and re-stock the Retail area to ensure an adequate inventory of all goodsPerform cash and/or credit transactions with GuestsMaintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering proceduresEnsures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelinesPromotes positive public/employee relations at all timesMaintains a clean, safe, hazard-free work environment within area of responsibilityContinuously provides employees with verbal recognition, direction, and support.Motivate employees daily by having a positive attitude and having an open line of communicationTrains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standardsMonitors/coaches employees on performance, compliance with procedures and workload.Ensure employees follow safety, sanitation and security procedures.Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.Assists in opening & closing the retail store as needed.Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.Organize visual merchandise displays in order to increase foot traffic and sales.Assist management with and helps prepare for retail inventory (when applicable).Builds the business by thinking of new ways to help promote new programs that will help increase sales and profitsPerforms all other related and compatible duties as assigned Qualifications GED or High School degree required2-4 years of high volume retail supervisory experienceKnowledge of inventory, merchandising, and key holder experienceProficiency communicating (speaking, reading, and writing) in English, bilingual preferred.Ability to work a flexible schedule to meet the needs of the business Benefits Include Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay Rate $19.00 an hour