Shift Lead - Licensed Veterinary Technician (LVT/RVT)

About the role

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. And we believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care. As a Banfield Georgia Licensed Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role will afford you the opportunity to define a clear career path for continued growth and learning.

Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
• Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law.
• Aid incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Aid outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• As the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary.
• Assist with surgery as applicable.
• Support Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
• May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.
• Avoid repetitive tasks by delegating responsibilities to other team members.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.

Qualifications

• Commitment Beyond Qualifications Being a veterinary technician requires much more than AVMA certified credentials. It means bringing your talents, skills, dedication, and a desire for developing alongside your peers. But, most importantly, it means showing up each day with a passion for pets and working with others who believe preventive care is the key to helping pets achieve long and healthy lives.
• As we do with all our associates, we look to our vet techs to adopt our Five Principles — Quality, Responsibility, Mutuality, Efficiency, and Freedom.

Skills

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficiency in computer systems and software used in veterinary practices.
• Knowledge of animal anatomy and physiology.
• Ability to handle stressful situations calmly and professionally.
• Attention to detail and accuracy in record keeping.

Benefits

This posting will remain open for a minimum of two weeks from the position posted date. The pay range for this role is $24.66 - $35.62/hour. The pay range listed reflects a general hiring range for the area and the first level of the job, with the specific rate and sign-on bonus amount determined based on the candidate’s experience, skill level, abilities, education, and may vary depending on location and minimum wage laws.