Shift Lead / Full Time - Franklin, PA

Responsibilities

• Directs and monitors the day-to-day activities of full time/part time store team members in all departments.
• Communicates with customers in a friendly and courteous manner.
• Solves customer complaints, including exchanges and refunds.
• Documents complaints and takes follow-up steps to correct the source of the complaint.
• Completes electronic store reports and reports results to Store Manager.
• Performs cashier and stocking duties when necessary.
• Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager.
• Responds promptly to vendors, including receiving loads / deliveries.
• Stocks inventory within all departments including filling and culling produce, filling meat and checking dates as needed, filling milk and eggs.
• Ensures the store is operating in compliance with company standards for health and safety.
• Handles emergency management, such as evacuation procedures, appropriately.
• Protects company property, funds and merchandise.
• Ensures that loss prevention procedures are followed daily.
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager.
• May participate in the panel interviewing process, but does not have authority to make hiring decisions.
• Performs other duties, including working in other departments, as assigned.

Requirements

• Must be 18 years of age or older.
• A High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training / supervisory experience a plus.
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Demonstrate effective oral and written communication, interpersonal skills.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs.
• Requires the ability to stand, walk and / or move about for extended periods of time.
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time.
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks.

About You

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs.
• Requires the ability to stand, walk and / or move about for extended periods of time.
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time.
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks.

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs.
• Requires the ability to stand, walk and / or move about for extended periods of time.
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time.
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks.

Competencies

• Collaborates: Works cooperatively to achieve shared goals.
• Action Oriented: Takes initiative to meet objectives.
• Drives Results: Pushes self to achieve goals and results.
• Communicates Effectively: Delivers clear messages and adapts communication to different situations and people.

Our Values

• Ability to demonstrate, understand and apply our workplace values.
• Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome.
• Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence.
• Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability.
• Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect.