Shift Lead - Full Time

About the role

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues.

Responsibilities

• Supervise the team when called upon and ensure quality medical care, exceptional client service, associate engagement and maximum productivity.
• Help create an environment where a team can deliver quality, efficient and effective veterinary care to pets and foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
• Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Aid in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

Qualifications

• High School Diploma preferred.
• Minimum of two years of veterinary hospital experience.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
• Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.). This position requires working special hours including weekends and evening shifts.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts