Shift Lead (Everyday Weed) - Sunland Park
About the role
Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are committed to delivering an exceptional customer experience while driving disciplined, sustainable growth, guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork. As we scale, we are building a high‑performing team ready to execute and lead in a competitive environment.
Location: 1541 Appaloosa Sunland Park, NM 88063. Full‑time hours are available at our R. Greenleaf location in Carlsbad, New Mexico.
Why choose Vireo? We offer a growing industry workplace, a passionate culture, competitive pay and benefits, paid time off, employee discounts, and a commitment to education, sustainability, and community impact.
Responsibilities
- Customer Service (40%)
- Provide customers with a friendly and welcoming experience, assisting them as needed
- Offer product information and guidance, answering questions and helping customers find suitable products
- Address customer inquiries and concerns, striving to ensure their satisfaction
- Maintain a clean and organized store environment to create an enjoyable shopping experience
- Collaborate with the team to suggest improvements based on customer feedback
- Assist with returns and exchanges, ensuring a hassle‑free process for customers
- Cash Handling and Transactions (25%)
- Support the team in training staff on proper cash handling and transaction procedures
- Work together with colleagues to perform daily cash reconciliation and reporting
- Collaborate with the finance department to enhance cash flow and financial efficiency
- Participate in routine cash register audits to verify accurate cash handling
- Assist in refining and simplifying cash handling procedures for the team
- Help colleagues with advanced cash register functionalities for smoother transactions