Shift Lead

Operations

• Holds store keys to open and close without management as necessary.
• Affixes to warehouse and vendor ordering process as orders are created, reviewed, and received, including opening the back door for vendor deliveries.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Reviews order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty packages).
• Evaluates and develops displays, including promotional, seasonal, super structures, and sale merchandise.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Completes resets and revisions.
• Ensures compliance with company policies and procedures; maintains respectful relationships with coworkers.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.