Sheriff's Office Technology Services Management Analyst

About the role

The San Mateo County Sheriff’s Office is seeking a highly qualified candidate to serve as the Sheriff's Office Technology Services Management Analyst. This position performs complex management analysis and operational support functions for the Technology Services Unit (TSU).

Responsibilities

• Conduct technical and programmatic analysis of countywide technology projects, multi-jurisdictional initiatives, and complex regulatory and administrative issues.
• Evaluate alternatives and develop recommendations.
• Manage IT infrastructure environments supporting shared storage and services (e.g., AWS, Azure) and perform operational analysis to inform strategic planning and budgeting.
• Research emerging technologies, regulatory requirements, financial strategies, and industry best practices to support modernization and strategic planning.
• Develop, standardize, and improve methods to monitor operational program performance and service delivery.
• Analyze licensing models, usage data, and consumption-based costs to support cost allocation, budgeting, and vendor savings strategies.
• Develop and maintain policies, procedures, documentation, and reporting processes to ensure compliance with CJIS, CA DOJ, and applicable County, State, and Federal laws, regulations, and professional standards.
• Prepare analytical reports, program summaries, executive briefings, and specialized documentation for Sheriff's Office leadership, the Board of Supervisors, and various commissions and committees.
• Develop, execute, and maintain contracts, grants, and MOUs, including program and grant reporting.
• Represent the Sheriff's Office in professional meetings and serve as a liaison with County departments, public agencies, vendors, community organizations, and industry partners to evaluate shared services programs, support collaborative initiatives, and provide information regarding assigned programs.
• Communicate orally, in writing, and through presentations, reports, and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.
• Maintain program documentation, financial records, contract files, and related administrative tracking systems.
• Participate in selecting, training, motivating, and evaluating assigned staff; direct work activities; prioritize and coordinate work assignments; provide or coordinate staff training; review work for accuracy; and work with employees to correct deficiencies.
• Perform other duties as assigned.

Requirements

• A bachelor’s degree or higher in Information Technology, Management Information Systems, Computer Science, Public Administration, Business Administration, or a closely related field.
• At least two years of professional Informational Technology experience performing mid- to senior-level analytical, technical, and/ or project responsibilities.
• At least two years of experience working in a law enforcement, criminal justice, or other local government environment.
• Experience supporting or administering public safety technology systems used in law enforcement or corrections and the infrastructure that supports them, including CAD, RMS, JMS, digital evidence management, body-worn camera systems, mobile computing, and related technologies.
• Familiarity with systems such as Versaterm CAD, Sun Ridge RMS, ATIMS JMS, and Axon/Evidence.com is highly desirable.
• Experience supporting or administering complex, multi-agency information technology initiatives, including shared services, regional partnerships, or countywide programs in a local government or law enforcement environment.
• Experience managing or supporting enterprise IT infrastructure, including physical, virtual, and cloud-based environments (e.g., AWS or Azure), including knowledge of enterprise licensing, IT asset management, cloud cost management, and technology financial planning.
• Strong analytical and critical thinking skills with the ability to evaluate complex technical, operational, and administrative issues and develop sound, data-driven recommendations.
• Knowledge of public sector budgeting, cost analysis, contract administration, grants, vendor management, and related financial practices supporting technology programs.
• Knowledge of CJIS, California Department of Justice requirements, cybersecurity principles, and other regulatory compliance frameworks applicable to public safety technology environments.
• Experience preparing executive-level reports, Board agenda materials, presentations, and other complex written communications for leadership, governing bodies, and external partners, with the ability to establish and maintain effective working relationships.
• Strong organizational and project management skills with the ability to manage multiple priorities, meet deadlines, and work independently in a complex environment; demonstrated ability to support collaboration, continuous improvement, and innovation in a team environment.

Qualifications

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field. At least three years of professional administrative experience is typically required for the Management Analyst level.

Knowledge of: Project and/or program management, analytical processes, and report preparation techniques. Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. Principles of mathematical and statistical computations. Research and reporting methods, techniques, and procedures. Modern office practices, methods, computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of public administration as applied to operational unit and program administration. Principles and practices of county management and government. Sources of information related to a broad range of county programs, services, and administration. Basic principles, practices, and procedures of funding sources and grant funds disbursement. Principles and practices of contract administration and evaluation, public agency budget development and administration, and sound financial management policies and procedures. Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned division. Record-keeping principles and procedures. Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. Ability to: Assist in the development of goals, objectives, policies, procedures, and work standards for the department. Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities. Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative. Conduct research on a wide variety of administrative topics, including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives. Evaluate and develop improvements in operations, procedures, policies, or methods. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. Establish and maintain a variety of filing, record-keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate and maintain modern office equipment, including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.