Tech Service Analyst

Duties and Responsibilities

• Follow and observe all safety and environmental policies.
• Aid in high-end troubleshooting and complex repairs of natural gas compressors to minimize downtime.
• Analyze repetitive occurrences and provide technical solutions to reduce costs.
• Engage in project work for the company and customers in a team-oriented environment.
• Accurately gather and prepare data for reports critical to equipment health.
• Conduct investigations by given due dates in cases of “root cause” failures of compression equipment.
• Perform installation and commissioning of new and existing equipment.
• Respond to common inquiries from internal and external customers.
• Write technical reports and articles for inter-company publication.
• Contribute to on-the-job training and development of Field Service Technicians.
• Participate in federal and state emissions compliance testing on compressor engines using EPA Reference Methods.
• Collect site-specific operational data for preparation and submission of emissions test reports.
• Oversee and provide technical support for emissions compliance.
• Coach, mentor, and train field service technicians.
• Maintain company vehicle according to company guidelines.
• Collaborate with the sales team to identify new opportunities and facilitate critical communication with customers.

Education and Skills/Capabilities

• High school graduate.
• Technical school certification, college preferred.
• 6 or more years related experience and/or training.
• High mechanical aptitude, critical thinking, and decision-making skills essential to balance customer needs with company cost issues.
• Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
• Customer management skills to maintain internal and external customer confidence.
• Read and understand P & ID and electrical drawings.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Read, understand, analyze, and apply technical manuals.
• Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables.
• Proficient in use of Excel, Word, Outlook, Internet, and inventory tracking software.

Special Characteristics/Job Requirements

• Ability to perform in a high-stress environment.
• Travel is required up to 50% of the time worked.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs, stoop, squat, kneel, crouch, and crawl depending on the task requirements.
• Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions.
• Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while others are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations. There is a strong emphasis on safety while working with heavy equipment and machinery.