Sheraton Minneapolis Downtown - Director Banquets

Job Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Coordinate all banquet related food and beverage requirements with the appropriate department(s).
• Recruit, hire, train and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
• Maintain up to date details on banquet functions and communicate to supervisors.
• Respond to guests’ requests as needed.
• Prepare banquet checks, obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
• Notify the Food & Beverage Manager all materials and equipment that require ordering or need to be replaced.
• Requisition liquor, etc. for banquet bars.
• Responsible for safety, sanitation, and cleanliness of service areas.
• Responsible for loss prevention programs among service employees.
• Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
• Participate in required M.O.D. coverage as scheduled.
• Attend daily BEO meeting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Aid Food & Beverage Manager and Catering Manager with special promotions or changes.
• Responsible for control and maintenance of all service equipment.
• Write service requests as necessary.
• Be familiar with the operation of the P.O.S. system.
• Correct hazards and notify the General Manager.
• Submit order of all supplies (candles, note pads, pens, uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
• Handle items for “Lost and Found” according to the standards.
• Other duties as requested by General Manager.

Qualifications

• High School diploma or equivalent required with at least 3 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Maintain composure and objectivity under pressure.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Able to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
• Able to work with and understand financial information and data, and basic arithmetic functions.

Benefits

• After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan