Shelter Worker (FT 32hrs)

Position Title: Shelter Worker Our Saviour’s Community Services (OSCS) provides dignified shelter and housing for single adults, and basic education classes to adult English language learners in the Phillips Community of South Minneapolis. OSCS takes its name from Our Saviour’s Lutheran Church, which founded our programs in the early 1980s. In 2004, we became a legally and financially independent nonprofit. We are not a religious organization. Find more about OSCS at http://oscs-mn.org/. Our Saviour’s Housing operates a 38-bed emergency shelter and permanent supportive housing program for single adults over 18. The shelter provides a bed, three meals a day, and supportive resources to 19 men and 19 women every night of the year. However, people of all genders are welcome. The shelter is currently open to residents 24/7. The program has ten medical respite beds allocated to a local hospital. Our cohesive team works together to provide services that offer dignity and hope. Our Saviour’s Housing is a program of Our Saviour’s Community Services. We offer employees the ability to make a meaningful contribution to the community. We also provide excellent benefits to full-time and part-time (20+hours) employees, including generous Paid Time Off and Sick Time along with Paid Parental Leave; Paid Holidays; Medical, Dental, and Vision coverage Employer contributions toward premiums; Employer-paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options including HSA; and participation in 401(k) retirement plan. This Role: The Shelter Worker provides basic direct services to adult emergency shelter guests of Our Saviour's Housing and works to ensure that the shelter is clean, safe, and welcoming for all guests, volunteers, and community members. This position is non-exempt, full-time, regularly scheduled 32 hours per week, and reports to the Emergency Shelter Manager. Primary Duties And Responsibilities Follows OSCS mission and vision, policies, and proceduresPerform shelter guests, volunteers, and internal customer supportPerforms front desk service, keeping track of people who go in and out of the shelter and monitors the security camera systemPerform housekeeping duties, such as maintaining cleanliness, washing dishes, and doing laundry. Occasionally, this may include cleaning up bodily fluids and hazardous materialsCreate and maintain a positive, safe, and non-threatening atmosphere for all shelter guests, staff, and volunteersEnsures the shelter’s operating policies and procedures are communicated and implemented with the shelter guests, visitors, and volunteersSet and maintain professional boundaries for guests, staff, and volunteersUse good conflict management and crisis intervention techniques to diffuse difficult situationsProvide guest services, including orientation to shelter guests, making a wake-up call, serving meals, and attending to other needs of the shelterWelcomes and supports volunteers and collaborates with the Volunteer Coordinator about the volunteer experienceCollaborates and keeps open communication between the staff and management by tracking events and important information in the logbook, email, and other methodsAttends and participates in team activities, training, and staff meetingsOther duties as requested and time permits Required Skills And Abilities Ability to use standard office equipment, including computer, monitor, keyboard, and software programsAbility to lift and carry up to 30 poundsAbility to walk, bend, twist, stoop, reach, grip, push and pull equipment, and climb stairs as needed to perform essential job dutiesAbility to read and write EnglishAbility to speak, read, write, and understand people using one or more of Spanish, Somali, Arabic, Ukrainian, Russian, and Farsi/Persian languages (preferred but not required) Qualifications Demonstrated cultural fluency and commitment to diversityDemonstrated team player and winning attitudeTakes initiative and works well independently and collaborativelyComfortable working with people from marginalized groups and people with disabilitiesComfortable working with people from medical respite and people recovering from drug addictionShelter and non-profit experience is a plus Job Type: Full-time, non-exempt Pay rate: $18.50 to $19.50 hourly Diversity, Equity & Inclusion OSCS is committed to providing a supportive, inclusive work environment. We are an EEO/AA employer and will not discriminate against any applicant or employee because of race, color, creed, religion, ancestry, national origin, gender identity, sexual orientation, disability, age, marital status, or status with regard to public assistance. We acknowledge that experience is gained through various settings and value informal experience in addition to formal education and work history. Disclaimer. This job description only summarizes the typical job functions, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties of this position. The organization has the sole discretion to amend this job description at any time. Powered by JazzHR mfv8O5S8TN