Shelter Support Specialist (afternoons including weekends)

Essential Responsibilities

• Maintain daily paperwork in accordance with procedure
• Ensure shelter policies are enforced without discrimination
• Assist with menu planning
• Supervise common areas, dorms, lounges, clothing closet, and laundry room
• De-escalate conflict and manage crises as necessary
• Perform daily resident/security checks on guests, rooms, and exterior of building
• Handle general office duties such as answering the phone, filing, typing, record keeping, and recording shift summaries
• Attend all trainings and staff meetings as directed
• Perform cleaning and janitorial work, including laundry as needed
• Keep dryer vents clear of dust and lint
• Accurately track resident medications
• Communicate shelter supply needs to maintenance or corps officer
• Deep clean the kitchen as needed
• Clean empty rooms once resident has exited
• Communicate shelter supply needs to maintenance or corps officer
• Resolve conflicts between residents
• Perform other duties as assigned

Additional Responsibilities

• Handle donations as needed
• Ensure client chores are completed in a timely manner
• Process intake and exit paperwork as needed
• Help with shelter and social services laundry upon request

Qualifications

• High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years working in a shelter type environment
• Maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes
• Complete Safe From Harm training, and keep current as needed
• Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days

Skills, Knowledge & Abilities

• Have and maintain ServSafe Certification, or ability to acquire certification within 1 year
• Basic knowledge of Microsoft Office 365
• Knowledge of TEAMS and SharePoint
• Complete Safe From Harm training, and keep current as needed
• Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days