Shelter Supervisor - Harborview Hall

About the role

The Shelter Supervisor is responsible for all supervisory responsibilities associated to front desk operations including shift scheduling, timecards, and payroll preparation, reporting sick and vacation, ensuring staff trainings as assigned, and ensuring Standard Operating Procedures are followed. This position is under direct supervision of the Shelter Program Manager and cooperates with the Program Director and King County Shelter Director. This position receives daily supervision, with direct consultation available on complex matters. This position provides administrative support to the Department in addition to leading and assisting with the training and ongoing support of staff assigned.

Responsibilities

• Demonstrates working knowledge of emergency resources.
• Affords assistance with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Affords assistance as needed in hiring, assuring adequate coverage of permanent, temporary, and on-call shelter staff.
• Provides direct supervision and training for staff assigned.
• Attends and participates in all staff meetings.
• Conducts and oversees direct client services.
• Provides policy and procedure guidance to subordinate staff.
• Provides supportive care to residents experiencing personal crisis.

Requirements

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• Minimum of 1-year of relatable supervisory experience
• Demonstrated skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict resolution
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience)
• Washington State Driver's License required

Qualifications

• Education: HS Diploma or GED

Skills

• Working knowledge of emergency resources
• Supervisory experience
• Training in Trauma-Informed Care, Mental Health First Aide, and conflict resolution
• Experience as a Salvation Army Shelter Monitor (or related experience)

Benefits

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.