Shelter Staff (Full-Time Day)

About the role

Join our Shelter Staff team and play a vital role in maintaining a secure and welcoming space for clients and volunteers. You will ensure the safety and well-being of shelter residents using crisis intervention, trauma-informed care, and de-escalation techniques. Ongoing professional development and training will be provided to support your growth in these areas.

In addition to client interaction, you will help manage daily shelter operations, including cleaning, organizing, and meal setups. Strong communication is key, as you will report observations and incidents to shelter leadership to ensure proper follow-up.

Responsibilities

• Ensure the safety and well-being of shelter residents
• Utilize crisis intervention, trauma-informed care, and de-escalation techniques
• Assist clients with conflict resolution and daily shelter navigation
• Manage daily shelter operations (cleaning, organizing, meal setups)
• Report observations and incidents to shelter leadership
• Maintain a calm, structured environment for clients

Requirements

• Background in social work, psychology, human services, or related fields
• Experience working with homeless populations
• Ability to remain calm under pressure and work independently
• Compassionate approach to working with diverse communities

Benefits

• Generous PTO
• Medical, Dental, and Vision insurance (employee premiums paid by employer)
• IRA with 3% employer match
• Free non-urgent primary and mental health care via First Stop Health (virtual visits)
• Access to two Employee Assistance Programs
• Educational Assistance Program
• Discounts on pet insurance, travel, entertainment, shopping, and local restaurants
• Additional benefits

Pay

Competitive base hourly wage of $24.61 to $25.68.

Schedule

Full-time day shift (7:00 a.m. – 3:15 p.m.) at our shelter in Kirkland, WA. Organizational needs may require shifts at a secondary location in Bellevue, WA.

A background check is required.