Shelter Diversion Program Coordinator

About the role

The Shelter Diversion Program Coordinator oversees Pawmetto Lifeline’s process for the Shelter Diversion Program. This program provides community members with assistance for animals they find or wish to rehome, aiming to keep pets out of municipal shelters.

Responsibilities

• Acts as point of contact when the public visits the facility with an intake request.
• Reviews online Shelter Diversion applications for entry into the program.
• Educates individuals on the importance of investing in this partnership and their shared responsibility to achieve the best outcome for the animal.
• Maintain excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers).
• Responsible for maintaining animal flow into the facility through coordination and regular communication with the Director of Operations.
• Understand the organization’s resources at any given time, so intake aligns with its resources (capacity, medical, spay/neuter, behavior, age) and needs.
• Ensure that all completed paperwork is provided to appropriate staff.
• Check phone messages multiple times a day and return calls in a timely fashion.
• Check and review numerous emails received daily and answer in a timely fashion.
• Check and answer incoming text messages in a timely fashion.
• Work closely with the Community Cat Manager to ensure all feline intakes are handled effectively and immediately.
• Maintain and update the Shelter Diversion Program spreadsheet daily.
• Compile and complete data for reports at weekly managers’ meetings.
• Work in unison with the Foster Team regarding intakes requiring a foster.
• Ensure the integrity, accuracy, and completeness of incoming animal records.

Qualifications/Expectations

• Exceptional customer service
• Proficient in Google Docs, Microsoft Excel, and Word
• Minimum of one year of animal sheltering experience, knowledge, and practical veterinary medical experience
• The ability to handle demanding and confrontational people in a crisis
• Enthusiasm for the mission of Pawmetto Lifeline
• Able to take directions professionally and follow-through on assigned tasks in a timely and efficient manner
• Self-motivated, well organized, detail oriented, and able to effectively work independently and through verbal communication
• Promote and maintain a positive work environment through proactive and engaged leadership
• Must be comfortable interacting with and handling dogs and cats
• Must be reliable with minimal unscheduled absences

Work Environment

• Some exposure to high noise levels and odors
• Some exposure to outside elements and weather
• Some exposure to animal disease
• Frequent standing, walking, bending, lifting, stooping, carrying, and reaching

Physical Requirements

• Physical ability to walk and/or stand on your feet throughout a normal workday is required
• Physical ability to lift 50lbs occasionally
• Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification

Job Type

Full-time

Education

High School Diploma or equivalent (required), Associate’s Degree (preferred)

Schedule

Tuesday – Saturday, 9:00am – 6:00pm, with a one-hour unpaid lunch

Pay Range

$18.50 - $20.00 per hour

Benefits

• Dental insurance
• Employee assistance program
• Employee discount for their pets' medical needs
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute/Relocate

Columbia, SC 29212 (Required)

Work Location

In person at Pawmetto Lifeline, 1275 Bower Parkway, Columbia, SC 29212 (Required)

Contact Information

Job Contact Details

Closing Date

Monday, August 24, 2026