Shelter Advocate II (Second Shift)

About the role

Provides oversight and coordination of all clients, intake staff, volunteers, and activities.

Responsibilities

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Qualifications

• Education: High school diploma or equivalent; Associates degree preferred
• Experience: Two years’ experience in Human Services desired, with one year of experience working with the homeless population. Management experience helpful.