SharePoint Power Platform Developer and Administrator

We are seeking a SharePoint Power Platform Developer and Administrator to join our team supporting the Air Force National Capital Region IT Services program at Joint Base Andrews, MD. This program provides IT support services for information systems across multiple high-profile organizations and locations, including Headquarters Air Force, Air Force District of Washington, Office of the Secretary of Defense, Joint Chiefs of Staff, the Pentagon, and other mission-critical sites.

About the role

Support SharePoint Online (SPO) and Microsoft 365 collaboration environments for AFNCR ITS customers. Develop and maintain custom SharePoint and Power Platform solutions, resolve technical incidents, administer site collections, and ensure secure, compliant, and high-performing collaboration platforms.

Responsibilities

• Provide technical support, administration, and troubleshooting for SharePoint Online and Microsoft 365 collaboration environments.
• Develop and maintain custom SharePoint and Power Platform solutions using JavaScript, PowerApps, Power Automate, and Power BI.
• Resolve Tier 1–3 SharePoint Online incidents, service requests, and operational issues in accordance with established SLAs and ITIL processes.
• Administer SharePoint Site Collections, including site creation, configuration, permissions, governance, content management, and decommissioning.
• Manage SharePoint permissions, Active Directory-integrated access controls, user/group memberships, and high-level administrative functions across multiple environments.
• Design and modify SharePoint pages, layouts, branding, and user interfaces to support customer and mission requirements.
• Monitor SharePoint environment health, site usage metrics, performance, and service availability to ensure operational stability.
• Support enterprise collaboration initiatives, modernization efforts, and process improvement activities.
• Utilize BMC Helix, Remedy, or ServiceNow ticketing systems to document, track, update, and resolve incidents, change requests, and service requests.
• Participate in Change Management processes, including implementation support, outage coordination, and documentation of system changes.
• Develop technical documentation, SOPs, knowledge articles, user guides, and training materials for customers and support personnel.
• Conduct customer engagement sessions to gather business and technical requirements for SharePoint and Power Platform solutions.
• Coordinate with application teams, database administrators, cybersecurity personnel, and infrastructure teams to ensure secure and compliant system operations.
• Maintain compliance with DoD, Air Force, AFNCR ITS, and cybersecurity policies, including security best practices and operational procedures.

Requirements

• Ability to obtain and maintain required government security clearance.
• A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Substitutions allowed:
  • A master’s degree in the above fields plus four years of general experience, with at least three years of specialized experience.
  • No degree plus ten years of general experience, with at least eight years of specialized experience.
• Experience administering and supporting SharePoint Online (SPO) within enterprise or government environments.
• Strong working knowledge of JavaScript, CSS, HTML, jQuery, JSON, Bootstrap, React JS, and VS Code.
• Experience developing and supporting Microsoft Power Platform solutions, including PowerApps, Power Automate, and Power BI.
• Experience utilizing BMC Helix, Remedy, or ServiceNow ticketing systems in an operational support environment.
• Experience managing SharePoint permissions, Site Collection administration, governance, and troubleshooting.
• Experience creating technical documentation, SOPs, and end-user training materials.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with the ability to interact professionally with customers, leadership, and technical teams.
• Ability to independently manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

• Microsoft certifications related to SharePoint, Microsoft 365, Power Platform, or Power BI.
• Experience supporting Department of Defense, Air Force, or federal government environments.
• Experience supporting large-scale enterprise SharePoint or Microsoft 365 environments.
• Experience with SharePoint branding, customization, and workflow automation.
• Knowledge of Microsoft 365 integrations and collaboration tools.
• Familiarity with ITIL processes and enterprise operational support models.
• Experience supporting secure or mission-critical environments.

Benefits

• Competitive health, dental, and vision insurance.
• 401K retirement plan.
• Life insurance, short-term and long-term disability plans.
• Paid vacation time and holidays.

Pay

Target salary range: $105,000 – $125,000. The salary range is an estimate and may vary based on education, experience, skills, competencies, contract parameters, and organizational requirements.

Schedule

• Day shift, Monday – Friday.
• May be requested to work evenings and weekends to meet program and contract needs.
• Less than 10% travel required.

Work Environment and Physical Demands

• Location: Joint Base Andrews, MD (office environment).
• Noise level: Medium.
• Regularly required to use hands, reach with hands and arms, stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Regularly required to talk or hear.
• Regularly required to lift up to 10 pounds; frequently required to lift up to 25 pounds; occasionally required to lift up to 50 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

U.S. citizenship is required. Ability to obtain and maintain a government security clearance is mandatory.