Shared Technical Services Specialist I

About the role

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Vitalant is seeking a Shared Technical Services Specialist dedicated to supporting the safe, accurate, and compliant processing of manufacturing documentation.

Your impact as a Shared Technical Services Specialist is vital. You will support Vitalant's lifesaving mission by reviewing and validating manufacturing records, ensuring regulatory compliance, maintaining accurate documentation, and collaborating with internal teams to support the safe production of blood and blood components.

Responsibilities

• Review manufacturing documents, including donor eligibility records, packing records, quality control documentation, informed consent forms, and production records for completeness, accuracy, and regulatory compliance.
• Ensure all assigned work is performed in accordance with internal SOPs, regulatory requirements, and quality standards while identifying and escalating compliance concerns as appropriate.
• Investigate potential duplicate donor records, verify information, and update system data to maintain accurate donor records.
• Communicate with internal blood center teams regarding documentation discrepancies and coordinate corrective actions when needed.
• Maintain accurate records and manage manufacturing documentation for efficient storage and retrieval.
• Support daily production goals by collaborating with team members and managing multiple priorities in a fast-paced environment.
• Maintain confidentiality while handling sensitive donor and manufacturing information.
• Assist with donor eligibility questions, policy interpretation, and documentation support as needed.
• Train and support team members on departmental processes and responsibilities.
• Maintain equipment and work areas to support efficient operations and perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Six months of experience in a healthcare-related position required.
• Knowledge of medical terminology required.
• Blood collection experience preferred.
• Proficient computer skills with the ability to accurately enter and maintain data.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to interpret and follow written procedures and verbal instructions.
• Excellent customer service, communication, and interpersonal skills.

Benefits

• Medical, dental, and vision insurance
• 401(k) + 5% company match
• Tuition assistance up to $5,000 per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Pay and Schedule

Salary Range: $15.92-$22.82. Schedule: First Shift, 6am-2:30pm, includes every other weekend and holidays. Full-time, in-office position.