Shared Services Supervisor

Key Responsibilities

• Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development
• Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment
• Foster a culture of quality, ownership, and continuous improvement
• Own centralized operational services including:
• Mail room intake, scanning, Salesforce cataloging, and distribution
• Driver data management (document imports, qualification files, status updates)
• Asset data management (registrations, title retention, asset status lifecycle)
• Physical document warehousing and retention processes
• Ensure accuracy, completeness, and compliance across all document and data workflows
• Partner closely with Implementation and Services teams to support:
• Job class builds and tracked document settings
• Driver and asset list imports
• EFleet form builds and updates
• Client manuals and sample file reviews
• Act as an escalation point for complex or high-risk cases impacting go-live or client operations

Systems & Process Excellence

• Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems
• Identify process gaps, automation opportunities, and efficiency improvements
• Standardize workflows and documentation to enable scale and consistency

Compliance & Risk Management

• Ensure proper handling and retention of sensitive data (PII, driver records, titles, POAs)
• Maintain audit-ready processes for document storage, release, and lifecycle management
• Partner with Legal, Compliance, and Security as needed

Cross-Functional Collaboration

• Serve as a trusted operational partner across Implementation, Services, Fuel Tax, and Product teams
• Provide operational insights, metrics, and recommendations to leadership

Qualifications

• 2+ years of experience in operations, shared services, or process-driven environments
• Strong process design, documentation, and continuous improvement mindset
• Comfort working across multiple systems and workflows simultaneously

Preferred: Familiarity with Salesforce, JIRA, or similar workflow/ticketing systems