Shared Services Supervisor

What We Need

The Shared Services Supervisor oversees day-to-day transactional workflows for media billing, cash application, and credit/collections. Reporting directly to the Sr. Director of Network Digital Shared Services, this role drives process improvement, mentors' transactional staff, ensures accurate client invoices, timely payment processing, and efficient dispute resolution. Strong critical thinking, strategic prioritization, and quick decision-making are essential to manage high-volume digital and network revenue cycles.

What You'll Do

• Billing Oversight: Manage high-volume billing operations for digital audio and video media advertising campaigns.
• Cash Application: Supervise the accurate, daily posting of customer payments across multiple banking and merchant channels.
• Receivables Management: Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow.
• Team Leadership: Supervise, train, and distribute daily workloads among billing and cash application specialists.
• Strategic Prioritization: Balance urgent advertiser demands, month-end deadlines, and fluctuating transaction volumes efficiently.
• Critical Decision-Making: Evaluate and approve credit extensions, payment plans, and billing adjustments independently.
• Leadership Reporting: Provide regular cash, receivables, aging updates, and operational metrics to the Sr. Director.

What You'll Need

• Qualifications & Requirements:
  • Education: Bachelor’s degree in Accounting, Finance, or a business-related field.
  • Experience: 3–5 years of accounting experience, with 1–2 years leading billing or AR teams. Previous experience in a shared services or centralized corporate environment is highly preferred.
  • Industry Knowledge: Prior experience in media, broadcasting, or digital advertising production is a plus.
• Core Competencies: Advanced critical thinking, sharp decision-making, and the ability to prioritize changing workflows.
• Technical Skills: Proficiency in major ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Soft Skills: Excellent conflict resolution, process-improvement mindset, and strong written and verbal communication abilities.

Compensation

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $92,000 - $115,000

Location

New York, NY: 125 West 55th Street, 10019

Position Type

Regular

Time Type

Full time

Pay Type

Salaried

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

About the Role

Katz Media Group is the nation's largest media representation firm, delivering local relevance at scale. The Katz name has been synonymous with leadership in the media industry since 1888, and today the company represents more than 4,000 radio stations and 800 television stations, making Katz Media Group the largest media representation company in America. With a unique regional sales structure, Katz Media Group helps drive clients' success across the nation.

Skills

Advanced critical thinking, sharp decision-making, and the ability to prioritize changing workflows. Proficiency in major ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills. Excellent conflict resolution, process-improvement mindset, and strong written and verbal communication abilities.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!