Shared Services Representative - Remote - Fleet Management
Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Shared Services Representative for our National Service Department. This is a full-time, work from home position, allowing you to work 100% from your home residence in the St. Louis Metropolitan area.
About the Role
The Shared Services Representative will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval of repairs to maintenance facilities. The role will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.
Responsibilities
- Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner
- Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients
- Identify and escalate customer service opportunities related to roadside assistance or delays in repairs
- Extend replacement rentals to accommodate alternate transportation for fleet drivers
- Consult with, and make recommendations to, clients regarding vehicle repair service progression
- Relay repair approvals to repair facilities on behalf of the client
Qualifications
- Must be 18 years of age or older
- Must live in the St. Louis Metropolitan area or surrounding Missouri or Illinois counties
- Must live in the state of Missouri or Illinois
- One (1) year of Customer Service experience
- One (1) year of administrative support experience
- Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications
- Executing
- Customer Service
- Detail Oriented
- Analyzing
- Communication
- Flexibility
Work From Home Requirements
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
Schedule
Our National Service Department operates between the hours of Monday through Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week.
Pay
The pay range for this position is $17.69 - $18.94 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Benefits
- Paid vacation and choice time days
- Medical, dental, and vision insurance benefits
- Dependent spending account
- Health savings account
- Life and disability insurance
- Fertility benefits
- Employee Assistance Programs
- Profit sharing
- 401(k) employer match
- Discounts, and more
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation.