Shared Services Project Coordinator

Overview

2020 Companies is now hiring a remote Project Coordinator. The Project Coordinator (PC) supports the successful execution of client programs and projects through operational coordination, project tracking, reporting support, and cross-functional collaboration.

Job Description

• Support Account Managers with day-to-day project coordination and execution activities
• Affiliate with project setup activities, including survey creation, Airtable setup, and workflow preparation
• Maintain and update project tracking systems, reporting tools, and execution documentation
• Affiliate with scheduling coordination, visit tracking, and execution visibility
• Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
• Affiliate with execution reporting, compliance tracking, and project status updates
• Affiliate with tracking and coordinating break/fix, escalation, and revisit activity
• Help ensure project documentation remains accurate, organized, and up to date
• Affiliate with cross-functional communication related to project updates, field execution, and operational needs
• Provide support across multiple AMs, projects, and client programs as business needs shift
• Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
• Participate in onboarding, training, and process standardization initiatives
• Affiliate with process improvement and workflow optimization efforts
• Maintain professionalism, responsiveness, and strong communication across internal teams
• Support team scalability by helping drive consistency in workflows, documentation, and execution practices

Qualifications

• 2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work collaboratively across multiple teams and departments
• Strong problem-solving and critical-thinking skills
• Ability to proactively identify issues and escalate concerns appropriately
• Experience working within project tracking systems or workflow management platforms preferred
• Strong working knowledge of Microsoft Office Suite, including Excel
• Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems preferred
• Experience supporting retail execution, field operations, merchandising, client services, or operational workflows preferred
• Highly adaptable with a willingness to learn new systems and processes