Shared Services Applications Sr Administrator

About the role

The Shared Services Applications Sr. Administrator supports and optimizes the Coupa platform and related accounts payable processes within a large, growing organization. This role focuses on administering procurement and invoicing modules, enhancing automation, resolving invoice issues, and providing cross-functional support to Finance, Procurement, IT, and Shared Services teams. The position offers exposure to a high-volume, enterprise environment with strong opportunities for growth and internal mobility. This is a Contract position based out of Hudson, WI. Workplace type is hybrid in Hudson, WI.

Responsibilities

• Administer and support Coupa procurement, invoicing, and supplier modules to ensure reliable and efficient daily operations.
• Maintain and update system configurations, approval chains, business rules, and workflows within Coupa.
• Monitor system performance, identify issues, and resolve configuration-related problems in a timely manner.
• Manage user access, roles, and permissions to maintain appropriate security and governance in the system.
• Coordinate testing and validation of system enhancements, changes, and new features before deployment.
• Support end-to-end invoice processing from submission through payment, ensuring accuracy and timeliness.
• Troubleshoot invoice exceptions, matching discrepancies, and workflow bottlenecks to minimize delays.
• Assist with both non-PO and PO-backed invoice processing activities, ensuring adherence to established procedures.
• Support invoice automation initiatives and straight-through processing goals to increase efficiency.
• Investigate and resolve supplier invoicing issues, working closely with internal and external stakeholders.
• Assist suppliers with onboarding to the Coupa Supplier Portal and provide ongoing support as needed.
• Promote electronic invoicing adoption and supplier self-service capabilities to streamline transactions.
• Troubleshoot supplier transaction and submission issues within Coupa and related systems.
• Support supplier master data maintenance activities when required to ensure data accuracy and integrity.
• Develop, maintain, and distribute standard operational reports related to AP and Coupa usage.
• Analyze accounts payable and Coupa data to identify trends, inefficiencies, and process improvement opportunities.
• Support reporting requests from Finance, Procurement, and Audit teams, ensuring timely and accurate delivery.
• Monitor key metrics related to invoice processing, workflow performance, and system utilization.
• Support internal controls and approval governance within Coupa, ensuring compliance with policy standards.
• Monitor approval workflows and escalation paths to maintain appropriate oversight and