SR Manager, Shared Services

About the role

Lift Your Career to New Heights with CJ Logistics! The Shared Services Senior Manager leads the strategic development and operational delivery of a shared services department within the functions of Inventory and/or Customer Service. Responsible for team leadership, process innovation, performance analytics, and customer partnership, this role ensures execution of the shared services model and drives measurable improvements in service quality, operational efficiency, and cost delivery. The Sr. Manager works closely with executive leadership, cross-functional departments, and external partners to drive innovation and realize value for CJ Logistics America and its customers.

Location

This position can be based at one of our warehouse locations in Dallas, Atlanta, Bethlehem, PA, Chicago or Perris, CA.

Responsibilities

• Strategic Leadership: Lead the strategic development and operational delivery of Shared Services within Inventory and Customer Service functions, driving continuous improvement and cost efficiency.
• Business Partnership: Act as a consultative resource for senior leadership and customers, conducting reviews and developing solution-based strategies for complex business challenges.
• Cross-Functional Collaboration: Foster collaborative relationships across cross-functional departments (Engineering, IT, HR, etc.) and external partners to optimize network performance.
• Service & KPI Management: Serve as the primary escalation point for critical service issues, ensuring proactive engagement and alignment with organizational KPIs and budget commitments.
• Operational Excellence: Drive a culture of accountability and excellence by implementing the CJ Logistics Operating System and training teams on new technology developments.
• Financial & Data Analytics: Manage P&L and department budgets while utilizing data analytics to develop innovative tools and reporting for operational tracking.
• Organizational Development: Design and scale organizational structures, coaching and developing high-performance, cross-functional teams to meet future business needs.
• Change Leadership: Lead major process innovation and change management initiatives, ensuring clear communication with executive stakeholders to achieve program outcomes.

Requirements

• Bachelor’s degree in Business, Supply Chain, or Logistics.
• 10+ years of experience in 3PL/Shared Services environments with deep knowledge of logistics operations.
• Proven P&L management, financial acumen, and a continuous improvement mindset focused on operational excellence.
• Demonstrated success in customer relations, business development, and navigating logistics contracts, agreements, and compliance.
• Strong leadership experience in managing cross-functional teams and designing future-ready organizational structures.
• Skilled in project management, innovation, and change leadership to drive process improvements.
• Ability to travel up to 50% to support domestic operations and cross-functional collaboration.

Qualifications

• Experience with process automation and technology enablement in shared services.
• Certification in Lean, Six Sigma, or equivalent continuous improvement methodologies.

Pay

$80,000 – $100,000

Schedule

Monday–Friday, 8:00 AM – 5:00 PM

Benefits

• Rapid Paid! (Ability to get hours worked paid out before payday)
• Full health insurance (medical, dental and vision)
• 401(k) and Life insurance
• Tuition assistance
• Paid time off (PTO)

Additional benefits include a growing company with a performance record that continues to climb, an open-door work environment, a high-performance culture with a focus on a growth mindset where continuous improvement is embraced, and opportunities for advancement.