Shared Services - Advisor
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not put Job ID.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, so include Benefits.
We must not create sections with filler like "commensurate with experience". Not needed.
We need to decide how to split qualifications vs skills. The posting has Required Qualifications (Experience: ... Skills: ...) and Preferred Qualifications (list). Could combine into Requirements section? But we have both Requirements and Qualifications allowed. Could put Experience under Requirements, Skills under Skills, Preferred Qualifications maybe under Qualifications? Or we could put Required Qualifications under Requirements, Preferred Qualifications under Qualifications, and Skills under Skills. However the posting lumps Experience and Skills together under Required Qualifications. We could split: Requirements: Experience (2-7 years...). Skills: list of skills. Preferred Qualifications: maybe under Qualifications.
Let's parse:
Required Qualifications:
Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
Skills: Advanced customer service focus and relationship management skills.
Familiarity with various Human Resource issues, services, and systems.
Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
Effective database and presentation software skills.
Effective organizational, planning, and time management skills.
Effective research, analytical, and problem-solving skills.
Effective skill exercising initiative and using good judgment to make sound decisions.
Effective skill maintaining accuracy with attention to detail and meeting deadlines.
Effective verbal and written communication skills.
Required proficiency with Word.
Preferred Qualifications:
Previous call center experience.
Exposure to human capital management systems.
Thus we can have:
About the role
Role Overview ... plus location/hybrid and company description.
Responsibilities
- ... each bullet.
Requirements
Experience: 2-7 years ...
Skills
- ... list of skills.
Qualifications
- Previous call center experience.
- Exposure to human capital management systems.
Benefits
Everforth Apex offers a range of supplemental benefits...
We must ensure we preserve all substantive info: location (Pensacola, FL or Winchester, VA (Hybrid)). Include that in About the role paragraph.
Also include the note about virtual recruiter etc? That's application instructions, which we should remove per instruction: Remove application instructions. So we should drop the lines about virtual recruiter, clicking here, agreeing to receive calls, etc. Also drop EEO boilerplate, legal, privacy policy, etc. Also drop the repeated EEO paragraph. Also drop the contact info for accommodation (that's part of application instructions? It's about accommodation under ADA; could be considered part of application instructions? It's not exactly applying but it's still about accommodation request; but it's likely considered boilerplate/legal. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation request is likely part of application instructions (they say contact benefits department). So we should remove that.
Also remove the repeated EEO paragraph later.
Remove the copyright line, address, NYSE ticker, etc.
Remove the duplicated lines about Everforth Apex is an equal opportunity employer etc.
We must keep the benefits overview paragraph.
We must keep the description of Everforth Apex (the company overview) as it's substantive? It's not required but it's part of job description. It says "Everforth Apex is a world-class IT services company..." That's substantive about the employer. We can include that in About the role paragraph.
Now craft HTML.
Check for any list formatting: For responsibilities we have multiple sentences each starting with a verb. We'll make each as - .
Responsibilities list from posting:
- Responsible for answering inbound calls to prospective, current, and former employees across the enterprise for up to 5 hours per day.
- Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
- Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
- Resolve or arrange for the resolution of basic operational or processing issues, inquiries, and complaints.
- Provide guidance to internal and external customers and stakeholders regarding basic SSC processes and HR services.
- Perform functions in adherence to defined service level agreements.
- Ensure compliance with all HR-related policies, practices, and procedures.
- Support ongoing quality control checks to ensure the efficiency and accuracy of basic processes and procedures.
- Perform research for process improvements and provide information to senior staff and leadership as directed.
We'll output those.
Skills list: from posting:
- Advanced customer service focus and relationship management skills.
- Familiarity with various Human Resource issues, services, and systems.
- Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
- Effective database and presentation software skills.
- Effective organizational, planning, and time management skills.
- Effective research, analytical, and problem-solving skills.
- Effective skill exercising initiative and using good judgment to make sound decisions.
- Effective skill maintaining accuracy with attention to detail and meeting deadlines.
- Effective verbal and written communication skills.
- Required proficiency with Word.
We'll output those.
Preferred Qualifications list:
- Previous call center experience.
- Exposure to human capital management systems.
Now Benefits paragraph: copy the benefits overview paragraph exactly? It starts: "Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide."
We'll keep that as a
under Benefits.
Now About the role paragraph: combine Role Overview, location/hybrid, company description.
Role Overview: "A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services."
Location: "Location: Pensacola, FL or Winchester, VA (Hybrid)". We'll embed.
Company description: "Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico."
We'll combine into a paragraph.
Now produce HTML.
Make sure no extra whitespace issues.
Let's craft:
About the role
A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services. Location: Pensacola, FL or Winchester, VA (Hybrid). Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Responsibilities
- Responsible for answering inbound calls to prospective, current, and former employees across the enterprise for up to 5 hours per day.
- Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
- Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
- Resolve or arrange for the resolution of basic operational or processing issues, inquiries, and complaints.
- Provide guidance to internal and external customers and stakeholders regarding basic SSC processes and HR services.
- Perform functions in adherence to defined service level agreements.
- Ensure compliance with all HR-related policies, practices, and procedures.
- Support ongoing quality control checks to ensure the efficiency and accuracy of basic processes and procedures.
- Perform research for process improvements and provide information to senior staff and leadership as directed.
Requirements
Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
Skills
- Advanced customer service focus and relationship management skills.
- Familiarity with various Human Resource issues, services, and systems
for prose. We must not repeat job title as heading. Do not put Job ID. We must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, so include Benefits. We must not create sections with filler like "commensurate with experience". Not needed. We need to decide how to split qualifications vs skills. The posting has Required Qualifications (Experience: ... Skills: ...) and Preferred Qualifications (list). Could combine into Requirements section? But we have both Requirements and Qualifications allowed. Could put Experience under Requirements, Skills under Skills, Preferred Qualifications maybe under Qualifications? Or we could put Required Qualifications under Requirements, Preferred Qualifications under Qualifications, and Skills under Skills. However the posting lumps Experience and Skills together under Required Qualifications. We could split: Requirements: Experience (2-7 years...). Skills: list of skills. Preferred Qualifications: maybe under Qualifications. Let's parse: Required Qualifications: Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function. Skills: Advanced customer service focus and relationship management skills. Familiarity with various Human Resource issues, services, and systems. Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations. Effective database and presentation software skills. Effective organizational, planning, and time management skills. Effective research, analytical, and problem-solving skills. Effective skill exercising initiative and using good judgment to make sound decisions. Effective skill maintaining accuracy with attention to detail and meeting deadlines. Effective verbal and written communication skills. Required proficiency with Word. Preferred Qualifications: Previous call center experience. Exposure to human capital management systems. Thus we can have:
About the role
Role Overview ... plus location/hybrid and company description.
Responsibilities
- ... each bullet.
Requirements
Experience: 2-7 years ...
Skills
- ... list of skills.
Qualifications
- Previous call center experience.
- Exposure to human capital management systems.
Benefits
Everforth Apex offers a range of supplemental benefits...
We must ensure we preserve all substantive info: location (Pensacola, FL or Winchester, VA (Hybrid)). Include that in About the role paragraph. Also include the note about virtual recruiter etc? That's application instructions, which we should remove per instruction: Remove application instructions. So we should drop the lines about virtual recruiter, clicking here, agreeing to receive calls, etc. Also drop EEO boilerplate, legal, privacy policy, etc. Also drop the repeated EEO paragraph. Also drop the contact info for accommodation (that's part of application instructions? It's about accommodation under ADA; could be considered part of application instructions? It's not exactly applying but it's still about accommodation request; but it's likely considered boilerplate/legal. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation request is likely part of application instructions (they say contact benefits department). So we should remove that. Also remove the repeated EEO paragraph later. Remove the copyright line, address, NYSE ticker, etc. Remove the duplicated lines about Everforth Apex is an equal opportunity employer etc. We must keep the benefits overview paragraph. We must keep the description of Everforth Apex (the company overview) as it's substantive? It's not required but it's part of job description. It says "Everforth Apex is a world-class IT services company..." That's substantive about the employer. We can include that in About the role paragraph. Now craft HTML. Check for any list formatting: For responsibilities we have multiple sentences each starting with a verb. We'll make each asunder Benefits. Now About the role paragraph: combine Role Overview, location/hybrid, company description. Role Overview: "A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services." Location: "Location: Pensacola, FL or Winchester, VA (Hybrid)". We'll embed. Company description: "Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico." We'll combine into a paragraph. Now produce HTML. Make sure no extra whitespace issues. Let's craft:
About the role
A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services. Location: Pensacola, FL or Winchester, VA (Hybrid). Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Responsibilities
- Responsible for answering inbound calls to prospective, current, and former employees across the enterprise for up to 5 hours per day.
- Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
- Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
- Resolve or arrange for the resolution of basic operational or processing issues, inquiries, and complaints.
- Provide guidance to internal and external customers and stakeholders regarding basic SSC processes and HR services.
- Perform functions in adherence to defined service level agreements.
- Ensure compliance with all HR-related policies, practices, and procedures.
- Support ongoing quality control checks to ensure the efficiency and accuracy of basic processes and procedures.
- Perform research for process improvements and provide information to senior staff and leadership as directed.
Requirements
Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
Skills
- Advanced customer service focus and relationship management skills.
- Familiarity with various Human Resource issues, services, and systems