ShandsCair Comm Specialist | Shandscair| Part-Time

About the role

This position will coordinate incoming requests for routine and emergency air and ground transport services. Responsible for managing, as part of a team, multiple rotor-wing, fixed-wing, and ground ambulance assets. Coordinates appropriate asset response by utilizing computer-aided dispatch (CAD) software to determine the closest appropriate resource and will alert that team using various radio and telephone systems. Afterwards, the Communications Specialist will track the asset's progress throughout the mission and provide any support necessary to complete the mission successfully.

Responsibilities

• Manage multiple rotor-wing, fixed-wing, and ground ambulance assets as part of a team.
• Utilize CAD software to determine and alert the closest appropriate resource for asset response.
• Track asset progress and provide support during missions.
• Field patient advisory reports for all EMS units transporting patients into the UF Health Shands System.
• Field activation requests for all emergency hospital alerts, including stroke/STEMI/trauma alerts, from various internal and external clinical decision-makers.
• Work well under pressure and maintain a high level of attention to detail.
• Maintain a sharp focus on all aircraft while in flight.
• Undergo mandatory FAA crew resource management and flight emergency training.

Requirements

• High School Diploma or equivalent.
• One year of dispatching experience in an EMS/911/Aviation work environment, or one year of work experience in a 911 or hospital environment is preferred.
• Motor Vehicle Operator Designation: Employees in this position will not operate vehicles for an assigned business purpose.
• One of the following certifications is required:
  • Current Emergency Medical Dispatch (EMD)
  • Florida 911 Public Safety Telecommunicator
  • Florida EMT-Basic
  • Florida Paramedic certification
• International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification is required within one year of hire.

Qualifications

• Knowledge of medical terminology is preferred.
• Functional understanding of communications equipment including telephone, radio, and recording equipment.
• Knowledge of navigational terms is preferred, but not required.