SFO- Airport Duty Manager

About the role

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here: City Hiring Process.

Responsibilities

• Coordinate and manage all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees.
• Direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis.
• Coordinate with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events including evacuation, facility searches, and re-screening.
• Identify potential problems and initiate corrective actions to minimize impact to the traveling public.
• Coordinate resolution of issues with senior management, tenants, government officials, and other airport users.
• Determine work priorities and deadlines; delegate to appropriate airport personnel to accomplish objectives.
• Respond to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport's mission.
• Conduct briefings with senior staff and shift briefings with all department management to provide critical information to all areas.
• Direct the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders.
• Advise Communications staff during Airport critical events including content of each incident communication.
• Coverage of rotating shifts/days off – encompasses 24 hours/7 days a week shift coverage, including weekends and holidays.
• Prolonged standing and walking, and occasional squatting, kneeling, and climbing.
• Working conditions may necessitate working at sites with noise greater than 90 decibels; may include heights, streets, and roadways.

Requirements

• Possession of a baccalaureate degree from an accredited college or university AND Experience: Five (5) years of professional-level airport/aviation work experience in customer service, facilities, or operations at a medium to large airport.
• Possession of or ability to obtain a valid California Class C driver's license prior to employment.
• Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education.
• Two (2) years of supervisory experience in planning, directing, and/or managing of airport facilities and/or aviation operations.
• Excellent oral and written communication skills.
• Ability to conduct press interviews.
• Experience in responding to and coordinating airport emergencies and incidents of all types.
• Experience with heavy coordination of airport/airline operations with the responsibility for the overall management of the operations in a specific airport/station.
• Possession of certificate(s) of completion for Incident Command System (ICS) classes (100, 200, 300, 400, 700, and 800).

Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Skills

• Problem Solving
• Leadership
• Decision Making
• Interpersonal Skill
• Human Resources Management
• Team Building
• Communication
• Conflict Management

Benefits

N/A

Pay

$149,656 to $190,996 annually

Schedule

Rotating shifts/days off – encompasses 24 hours/7 days a week shift coverage, including weekends and holidays.