Sewing Room Receptionist

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role involves managing customer flow, addressing concerns, promoting services, and maintaining a clean, organized space.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear communication and problem-solving skills.
• Manage customer flow through all systems to ensure a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers, adhering to operational checklists.
• Proactively address customer concerns with confidence, escalating issues as necessary.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform cash wrap behaviors accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean and organized alterations room.
• Perform other duties as assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Qualifications

• Excellent phone skills and conflict resolution abilities.
• Ability to lift and move up to 10 pounds.
• Manual dexterity for sewing and fitting garments.
• Good visual acuity for reading, using computers, and handling electronic devices.

Skills

• Customer service skills.
• Problem-solving abilities.
• Computer literacy, particularly with POS systems.
• Physical stamina for standing, walking, reaching, and bending.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, team bonus, dayforce wallet, and early pay.
• Generous Team Member discount after the first pay period.
• Health insurance options, including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Part-time schedule is required, with weekend availability preferred.