Sewing Room Receptionist

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to delivering exceptional customer service. This role requires a mix of customer-facing interactions, administrative tasks, and maintaining a clean, organized workspace.

Responsibilities

• Welcome all customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow efficiently to ensure a smooth shopping experience.
• Resolve customer concerns and escalate issues as necessary, working closely with leadership.
• Promote alterations services and personalize options to enhance customer satisfaction.
• Maintain high standards of cleanliness and organization in the alterations area.
• Perform duties as assigned by the store manager, including inventory management and cash wrap activities.

Requirements

• A high school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store setting.
• Prior sewing experience is helpful.
• Basic computer skills, including familiarity with a POS (Point of Sale) system.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and strong organizational skills.
• Physical stamina to stand, walk, and perform manual tasks.

Skills

• Customer service skills.
• Problem-solving abilities.
• Administrative and organizational skills.
• Basic sewing and fitting skills.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early pay.
• Generous Team Member discount.
• Health insurance options.
• Discounts on various insurance plans.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, joining for weekends only.