Sewing Room Receptionist

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, maintaining a friendly and enthusiastic demeanor.
• Manage customer flow using all systems to ensure a five-star customer experience.
• Resolve customer concerns with confidence, escalating issues as necessary and working collaboratively with leadership.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards for all merchandise.
• Perform duties as assigned by store management, including supporting cash wrap behaviors and transactions.
• Maintain a clean and organized alterations room, following quality control guidelines, and inspecting garments for pristine condition.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is beneficial.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to lift up to 10 pounds and perform physical tasks.
• Good manual dexterity for sewing and fitting.
• Knowledge of David’s Bridal standards and policies.

Skills

• Customer service skills
• Inventory management
• Physical labor
• Computer literacy

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early pay.
• Generous Team Member discount.
• Health insurance options.
• Discounts on various insurance plans.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.