Sewing Room Manager Seamstress - Full Time

About the role

As the Alterations Manager at David’s Bridal, you will lead all activities for the alterations room and report to the Store Manager. You will assist in recruiting, interviewing, training, and coaching Alterations Specialists and Alterations CSRs to deliver superior customer service, meet sales goals, and achieve Hall of Fame status. You will also serve as a key holder, open the store periodically, and act as a role model for the store team in upholding the David’s Bridal brand values.

Responsibilities

• Lead and model a customer-first culture, holding the team accountable through shift assignments, performance reviews, and feedback to maintain a five-star customer experience.
• Monitor individual team member performance and develop action plans for improvement through weekly discussions, observations, customer reviews, and mystery shops.
• Provide ongoing coaching and training to enhance selling skills, behaviors, and processes.
• Drive customer loyalty by making clientele calls, maximizing appointments, and resolving customer issues promptly.
• Validate every customer’s experience before they leave, addressing any concerns.
• Maintain store standards to support a flawless shopping experience, including dress code and merchandise quality.
• Execute sales plans in partnership with the Store Manager, communicating daily goals to the Alterations team.
• Act as Floor Manager during peak sales times, offering fit and alterations consultations.
• Assist the Store Manager in recruiting, interviewing, and hiring Alterations associates.
• Train Alterations Specialists in fitting and sewing techniques, ensuring ongoing product education.
• Support an environment focused on training, retention, reward, and recognition.
• Educate stylists on gown/dress silhouettes, garment fit, steaming, pressing, and spot cleaning.
• Monitor inventory management, special orders, repairs, and ensure first-quality standards for all merchandise.
• Execute and assess the five stages of training for all team members to ensure role-specific competency.
• Implement a consistent performance management strategy, addressing employee relations issues directly and timely.
• Perform special projects and other duties as assigned.

Requirements

• One year of prior management experience.
• Prior sewing experience, preferably in a bridal and/or special occasion production environment.
• Experience with computerized POS systems.

Physical Demands

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
• Bend, twist, stand, and move throughout the store.
• Talk to and hear customers.
• Manual dexterity to perform non-selling responsibilities, such as using POS terminals, counting money, and accessing computers.
• Manual dexterity to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Close, distance, and peripheral vision, as well as depth perception, to use computers and electronic devices for long periods.

Benefits

• Generous team member discount after the first pay period.
• Dayforce Wallet – Get paid early.
• Health, dental, and vision insurance.
• 401K program.
• Paid vacation, sick days, and holidays.
• Pet benefits.

Pay

The standard base pay range for this role is $20–$27 per hour, depending on factors such as location, training, experience, and internal equity. Compensation decisions are based on the details and circumstances of each position and candidate.