Bridal Seamstress Manager - Full Time

About the role

The Alterations Manager at David’s Bridal leads all activities for the alterations room and reports to the Store Manager. They assist the Store Manager in recruiting and interviewing Alterations Specialists, all levels and Alterations CSRs. The Alterations Manager trains, coaches, and motivates Alterations associates to provide superior customer service, make sales plans, and achieve Hall of Fame status. They are a key member of the store management team and a role model for store team members in demonstrating the David’s Bridal brand values.

Responsibilities

• Holds the team accountable through assigning shifts, activities, reviewing results, and providing feedback to maintain a five-star customer experience.
• Maintains a customer-first culture across all roles.
• Makes clientele calls to maximize appointments and builds customer service.
• Resolves all customer issues and partners with the Store Manager, Regional Director, or Contact Center, as needed.
• Communicates daily sales goals to all Alterations team members.
• Assists the Store Manager in recruiting, interviewing, and hiring Alterations associates.
• Trains Alterations Specialists in fitting and sewing techniques, building talent internally.
• Supports an environment focused on training, retention, reward, and recognition.
• Executes sales plans consistently in partnership with the Store Manager through key metrics.
• Floors during peak sales times to offer fit and alterations consultations.
• Monitors inventory management, special orders, mark out of stock, repairs, and ensures first-quality standards for all merchandise.
• Executes, monitors, and assesses the five stages of training for all team members to ensure each team member has completed role-specific training they need to be successful.
• Supports the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing, and spot cleaning.
• Maintains store standards to support a flawless shopping experience.
• Maintains a high level for the dress code standards.
• Ensures performance management strategy is implemented and consistent at all levels.
• Deals with performance issues directly and timely.
• Serves as a focused listener who finds common ground.
• Performs special projects and other duties as assigned.

Requirements

One-year prior management experience. Prior sewing experience required, preferably in a bridal and/or special occasion production environment. Prior experience with computerized POS system and ability to use one.

Qualifications

High school diploma or equivalent. Bachelor's degree preferred. Must have prior sewing experience and one year of prior management experience. Proficiency in computerized POS systems is required. Must have strong organizational, communication, and leadership skills. Must be able to lift up to 10 pounds and perform non-selling responsibilities such as using POS terminals, counting money, accessing computers, and initiating and receiving telephone calls.

Skills

Customer service skills, leadership, problem-solving, teamwork, multitasking, adaptability, and attention to detail.

Benefits

• Comprehensive benefits package
• Rewarding environment and competitive pay
• Generous Dream Maker Discount after first pay period
• Referral incentive program
• Dayforce Wallet - get paid early!
• Health/Dental/Vision insurance
• 401K program
• Paid vacation, wellness days, and holidays, including your birthday off
• Pet benefits

Pay

Competitive salary commensurate with experience.

Schedule

Full-time opportunity.