Bridal Seamstress Manager

About the role

The Alterations Manager at David’s Bridal leads all activities for the alterations room and reports to the Store Manager. They assist the Store Manager in recruiting and interviewing Alterations Specialists, all levels, and Alterations CSRs. The Alterations Manager is responsible for training, coaching, and motivating Alterations associates to provide superior customer service, achieve sales goals, and maintain a five-star customer experience.

Responsibilities

• Holds the team accountable through assigning shifts, activities, reviewing results, and providing feedback to maintain a five-star customer experience.
• Maintains a high level of store standards to support a flawless shopping experience.
• Trains Alterations Specialists in fitting and sewing techniques, building talent internally.
• Supports an environment focused on training, retention, reward, and recognition.
• Executes, monitors, and assesses the five stages of training for all team members to ensure each team member has competed role-specific training they need to be successful.
• Ensures performance management strategy is implemented and consistent at all levels.
• Deals with performance issues directly and timely.
• Steps up to conflicts, seeing them as opportunities.

Requirements

• One-year prior management experience.
• Prior sewing experience required, preferably in a bridal and/or special occasion production environment.
• Prior experience with computerized POS system and ability to use one.

Qualifications

• Passionately enthusiastic, endlessly curious, and customer obsessed.
• Ability to communicate effectively with customers and colleagues.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Skills

• Excellent customer service skills.
• Strong leadership and coaching abilities.
• Effective communication and interpersonal skills.
• Proficient in computerized POS systems.

Benefits

A comprehensive benefits package is available, including:

• Full-time opportunity
• Comprehensive health, dental, and vision insurance
• 401(k) program
• Paid vacation, wellness days, and holidays
• Referral incentive program
• Dream Maker Discount after first pay period
• Dayforce Wallet - get paid early!
• Pet benefits

Pay

The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.

Schedule

Full-time opportunity.