Setup Tech

About the role

The Setup Technician plays a crucial role in achieving On Time in Full Deliveries and maintaining high levels of product quality (< 60-day call & First Time Quality) for our customers. They are responsible for setting up units, knocking down buildings, performing service work, and completing various tasks as outlined in Work Orders and Service Orders.

Responsibilities

• Perform duties essential to setting up units, including anchoring, block and leveling, interior and exterior seaming, VAPS installation, steps, canopies, and ramps.
• Complete duties essential to the knock-down of buildings, such as building shipping walls and securing exterior walls, separating buildings, disconnecting all utility and mate-line crossovers, securing all items for shipment, cleaning site, and removing all installations from site such as blocks, steps, anchors, ramps, abs pads and steel piers.
• Perform service work for customer units on the road, including electrical and plumbing work.
• Perform customer modifications.
• Complete Work Orders and Service Orders via the Field Service Application.
• Maintain the proper working condition of all tools and equipment used.
• May be assigned all duties pertaining to Branch Service Tech or Field Service Tech as business dictates.
• Form and maintain good relationships with external and internal customers at all levels of the organization.

Qualifications

• A high school diploma or GED.
• Carpentry skills and familiarity with construction trades are required.
• Set-up and knockdown experience is preferred.
• Some experience with customer relationship management is preferred.
• Previous management experience or working with other trades is a plus.
• Some knowledge of computers is necessary.
• Good communication skills are required for dealing with customers, sales people, contractors, shop personnel, and co-workers.
• Ability to work independently in a fast-paced environment.
• A current valid license and a good driving record are required.

Skills

• Strong carpentry skills.
• Familiarity with construction trades.
• Experience with set-up and knockdown processes.
• Customer relationship management skills.
• Basic computer literacy.
• Effective communication skills.
• Independence and ability to work in a fast-paced environment.

Benefits

WillScot offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! Variable pay opportunities such as commission, bonuses, performance rewards, or other incentive programs may also be available. For more information about benefits, please visit this link.