Settlement Officer II (SO II), Estate Settlement, Private Bank

About the role

The Settlement Officer II (SO II) is responsible for managing and settling estates and/or terminating trusts, requiring a degree of technical expertise and knowledge in estate and trust administration. They coordinate with and assign tasks to Settlement Administrators, monitor progress, and approve completed work. They assist managers and senior officers in coaching, developing, and mentoring associates within the Settlement team.

Responsibilities

• Coordinates with and assigns tasks to Settlement Administrators, monitors progress, and approves completed work.
• Assists manager and senior officers in coaching, developing, and mentoring associates within the Settlement team.
• Captures and coordinates information and activities with external business partners and internal business and support partners to ensure accurate, timely, and efficient administration of assigned cases, and to manage business risk.
• Maintains high quality, professional communications with beneficiaries and co-fiduciaries, with focus on client satisfaction and asset retention.
• Facilitates, manages, and settles estate and trust terminations that require expertise and knowledge of fiduciary rules and regulations in a fast-paced, high-volume environment.
• Assigns tasks to Specialized Fiduciary Administrators, monitors progress, and approves completed work.
• Works closely while simultaneously building and maintaining relationships with internal business partners including but not limited to: Client Team, Financial Advisors, Office of the Chief Fiduciary, Administrative Resource Team (ART), Audit, Compliance, Fiduciary Tax Services, Specialty Asset Management (SAM), Trust Operations, Fiduciary Tax Services (Tax), Portfolio Managers, etc., as well as external parties (Attorneys, CPAs, and Fiduciary Accountants).
• Maintains high quality communications with beneficiaries and internal partners, with a primary focus on timely execution and client satisfaction.
• Acts as a technical resource to colleagues within and outside of the Estate Settlement team.
• May be called upon to handle tasks delegated by Estate Settlement Manager or Director.

Requirements

• BS/BA degree or equivalent experience, strongly desired
• JD or Professional designation in paralegal studies preferred
• Trust, estate, and/or tax experience
• Strong communication and organizational skills
• Works well in a fast-paced environment where multi-tasking and prioritization is a necessity

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Skills

• Account Management
• Customer and Client Focus
• Oral Communications
• Risk Management
• Written Communications
• Collaboration
• Decision Making
• Issue Management
• Prioritization
• Problem Solving
• Active Listening
• Attention to Detail
• Client Management
• Process Simplification
• Referral Identification

Benefits

Bank of America offers a comprehensive benefits package designed to support the health, wellness, and financial security of our teammates. This includes:

• Health, dental, and vision insurance
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Generous paid time off
• Discounts on products and services

Pay

Compensation is competitive and commensurate with experience.

Schedule

This position is full-time and works a standard 40-hour week.