Servicing Specialist (Monday - Friday, 10am - 6pm)

About the role

We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

Responsibilities

• Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
• Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details.
• Help both customers and teammates by answering payment questions and making sure they get the best service possible.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Requirements

• You’re detail-oriented and take pride in getting things right.
• Hard work and great customer service come naturally to you.
• Fast-paced, results-driven environments are where you thrive.
• You love working with a team and know how to communicate effectively—whether it’s talking things through, solving problems, or handling tough situations.
• You’re a strong problem-solver who makes smart, data-driven decisions.
• You’ve spent at least six months in a customer service or servicing role and feel comfortable using basic computer technology in an online work environment.
• You show up consistently and can be counted on to get the job done.

About You

• You have at least six months of experience in a customer service or servicing role.
• You feel comfortable using basic computer technology in an online work environment.
• You are detail-oriented and take pride in getting things right.
• You are hard-working and enjoy providing great customer service.
• You thrive in fast-paced, results-driven environments.
• You are comfortable communicating effectively, whether it’s talking things through, solving problems, or handling tough situations.
• You are a strong problem-solver who makes smart, data-driven decisions.
• You have experience in a customer service or servicing role.
• You are comfortable using basic computer technology in an online work environment.
• You are detail-oriented and take pride in getting things right.
• You are hard-working and enjoy providing great customer service.
• You thrive in fast-paced, results-driven environments.
• You are comfortable communicating effectively, whether it’s talking things through, solving problems, or handling tough situations.
• You are a strong problem-solver who makes smart, data-driven decisions.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.