Servicing - Customer Care Specialist
About the role
Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients. Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Responsibilities
- Accepting incoming calls from all clients
- Making outbound calls to clients
- Responding to emails from clients
- Working various reports as assigned
- Aiding and overseeing our sub-servicer
- Cross-training to learn other areas of our Servicing team
Requirements
- 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
- Excellent customer service and communication skills
- Strong analytical skills
- Self-motivated with a strong work ethic
- Comfortable in a fast-moving environment
- Ability to multitask and adapt
- Positive attitude and willingness to learn
- High school diploma or equivalent
- Onsite, full-time attendance
Skills
- Proficiency in Excel, including vlookups, formulas and PivotTables
- Proficiency in MS Office
Qualifications
- 1+ years experience in mortgage servicing
- Bilingual in English and Spanish
Benefits
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business