Servicing & Asset Manager

About DunmorDunmor is a premier direct lender specializing in senior debt financing for residential and multifamily real estate investors. Our suite of products includes bridge loans, value-add loans, new construction loans, and permanent portfolio loans, offering diverse solutions to borrowers nationwide.As a FinTech commercial lender in rapid-growth mode, Dunmor sets itself apart by embedding advanced technological systems into every facet of our operations, enabling an efficient and client-focused lending experience. Job SummaryThe Servicing & Asset Manager is responsible for overseeing the performance, administration, and risk management of Dunmor’s servicing portfolio from loan boarding through payoff, maturity, or resolution. This role monitors borrower and property performance, manages servicing exceptions and escalations, and serves as the primary internal point of coordination with the Company’s third-party servicer. The Servicing & Asset Manager also supports the management of delinquent, defaulted, or otherwise higher-risk loans, including extensions, modifications, workouts, foreclosure, and other resolution strategies, while maintaining accurate portfolio reporting and timely visibility into emerging risks. Working closely with Capital Markets, Finance, Credit, Construction Management, Valuations, Legal, and external servicing partners, this role helps ensure consistent servicing execution, strong asset oversight, and protection of the Company’s and investors’ interests. Essential Duties and ResponsibilitiesPortfolio & Asset MonitoringMonitor the servicing portfolio for payment performance, maturity status, covenant compliance, property performance, and other indicators of emerging risk.Maintain risk ratings, watchlists, and escalation triggers to ensure higher-risk assets receive appropriate attention and follow-up.Review borrower, property, and project information to identify changes that may affect loan performance, collateral value, or repayment.Servicing OversightServe as the primary internal point of coordination with the Company’s third-party servicer and oversee the accuracy and timeliness of servicing activity.Monitor loan boarding, payment processing, escrow or reserve activity, payoff processing, servicing exceptions, and other post-closing requirements.Research and resolve servicing discrepancies, data issues, and operational exceptions in coordination with internal teams and external partners.Borrower & Loan ManagementManage post-closing borrower requests, including extensions, modifications, maturity-related matters, payoff coordination, and other servicing-related requests.Communicate directly with borrowers regarding performance issues, documentation requirements, payment concerns, and required corrective actions.Ensure borrower requests and servicing decisions are documented, evaluated consistently, and routed through the appropriate approval process. Development.Default, Workout & Resolution ManagementManage or support delinquent, defaulted, or otherwise higher-risk loans through appropriate workout, forbearance, modification, foreclosure, bankruptcy, or recovery strategies.Coordinate with Legal, servicing partners, investors, and other stakeholders on default notices, legal actions, collateral protection, and resolution activities.Develop recommendations for troubled assets based on borrower circumstances, collateral position, loan economics, and expected recovery outcomes. Management.Portfolio Reporting & Investor SupportMaintain accurate servicing and asset-management records, including portfolio status, risk classifications, maturities, delinquencies, defaults, and resolution activity.Prepare recurring and ad hoc reporting for leadership, Capital Markets, Finance, investors, and other stakeholders.Identify portfolio trends, emerging risks, and material exceptions and escalate them with clear analysis and recommended actions.Cross-Functional Coordination & Process ImprovementPartner with Credit, Construction Management, Valuations, Capital Markets, Finance, Closing, and Legal to ensure effective handoffs and ongoing asset oversight.Establish and maintain practical servicing and asset-management workflows, controls, documentation standards, and escalation procedures.Identify opportunities to improve systems, reporting, automation, and data quality to strengthen servicing execution and portfolio visibility.What Success Looks LikeThe servicing portfolio is actively monitored, with emerging risks, delinquencies, maturity issues, and servicing exceptions identified and escalated early.Third-party servicing activity is accurate, timely, and well controlled, with discrepancies and operational issues resolved promptly.Higher-risk, delinquent, and defaulted loans are managed through clear action plans, appropriate escalation, and disciplined resolution strategies.Borrower requests, extensions, modifications, workouts, and other servicing decisions are documented consistently and processed through the appropriate approval channels.Leadership, Capital Markets, Finance, and other stakeholders have reliable visibility into portfolio performance, risk trends, maturities, defaults, and material asset-level developments.Servicing and asset-management records remain accurate, current, and complete across Company systems and external servicing platforms.Cross-functional handoffs among Servicing, Credit, Construction Management, Valuations, Capital Markets, Finance, Legal, and Closing are clear and effective.Processes, controls, reporting, and systems continue to improve in ways that reduce risk, strengthen accountability, and support scalable portfolio growth. Qualifications5+ years of experience in mortgage servicing, asset management, special servicing, commercial real estate lending, or a closely related function.Strong understanding of loan servicing, portfolio monitoring, delinquency management, extensions, modifications, workouts, and default-resolution processes.Experience evaluating borrower performance, collateral risk, loan structure, and other factors that may affect repayment or asset recovery.Demonstrated ability to manage complex borrower and servicing issues, exercise sound judgment, and escalate material risks appropriately.Strong analytical and organizational skills, with the ability to maintain accurate portfolio records, reporting, risk classifications, and action plans across multiple assets.Effective communication and cross-functional coordination skills, including experience working with borrowers, third-party servicers, investors, legal counsel, and internal lending teams.