Services Technician

Acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high-performing team. Provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment. Proactively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners, and the contract administration team.

About the role

This is a field service role with very frequent travel (50%), most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate Customer needs. This is a safety-sensitive position.

Responsibilities

• Accountable for Customer satisfaction as the first point of contact through proactive, professional communication and commitment to resolving Customer issues expediently.
• Communicate effectively and proactively with Customers on preventative cleaning needs, scheduling, and equipment details (arrival, service status, completion, next steps).
• Establish and maintain rapport with Customers and key decision-makers to promote sterilizer services.
• Perform sterilizer cleaning functions, including changing chemical ingredients, adjusting chemicals, monitoring the cleaning process, maintaining pressures, and repairing chamber cleaning equipment.
• Handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• Work closely with the Scheduling Team, Supervisor, and Customer to plan efficient service routes within the assigned territory and adhere to coverage and service standards.
• Troubleshoot and consult proper contacts for observed issues with equipment and system components.
• Utilize company-issued smartphone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• Responsible for company vehicle, equipment, supplies, and parts inventory, including maintenance and escalation of issues for safe, effective operation.

Requirements

• High School Diploma or GED.
• 3 years of work experience, at least 1 year of which must be technical or service-related (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive, etc.).
• Associate degree, related certifications, or military experience may be considered toward minimum years of work experience.
• Valid driver’s license.
• Ability to work flexible hours (including overtime and weekends) with up to 50% overnight travel.
• Demonstrated proficiency with basic computer skills and smartphone use.
• Excellent interpersonal and customer communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently without supervision.

Benefits

• Market-competitive pay.
• Extensive paid time off and 9 additional holidays.
• Comprehensive healthcare, dental, and vision benefits.
• Company vehicle, cell phone, and laptop provided.
• Tools, equipment, and uniforms provided.
• Long/short-term disability coverage.
• 401(k) with company match.
• Maternity and paternal leave.
• Additional benefits/discounts for programs such as pet insurance.
• Tuition reimbursement and continued education programs.
• Opportunities for advancement and stable long-term career growth.

Pay

Pay range for this opportunity is $46,962.50 - $60,775.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

Schedule

• Full-time role with flexible hours, including weekends and shifts varying between morning, afternoon, and night.
• Up to 50% overnight travel, primarily within a few hours' drive, with occasional travel to other territories, sometimes by plane.