Services Technician
About the role
Deliver hands-on support for Windows endpoints and related peripherals in an enterprise environment. Excel at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queue, and coordinating with remote escalation teams to resolve issues efficiently.
Responsibilities
- Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
- Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
- Own and manage assigned Incident, Request, and Interaction tickets end-to-end.
- Triage, prioritize, and update tickets with clear, concise work notes and user communications.
Requirements
- 3–5 years of enterprise deskside or L2 support experience.
- Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
- Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).
- Proficiency with common enterprise tools: ServiceNow, Intune, Active Directory, Cisco Video Conferencing room equipment, Networking basics (DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).
Qualifications
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
Skills
None specified.
Benefits
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Pay
N/A
Schedule
N/A