Services Specialist - On Site Services

About the Role

This role involves performing turnkey installation and termination of all electrical conduit, stainless steel tubing, power/communication cabling, and hardware from the customer transformer (XFMR) cabinet to GE Monitoring and Diagnostic products. You will deliver quality onsite and remote service support to address customer questions or concerns.

Responsibilities

• Perform installation and service work on state-of-the-art transformer monitoring equipment.
• Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams.
• Perform troubleshooting and fault finding to the Printed Circuit Board (PCB) level.
• Liaise effectively with customers in job planning, execution, follow-up, and sales support, and internally with various teams to ensure process excellence.
• Demonstrate EHS (Environmental, Health & Safety) leadership by conducting field work in compliance with applicable regulations and ensuring accurate employee safety practices.
• Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Provide technical direction to skilled labor to maintain quality standards and a professional image.
• Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds for a range of equipment vintages, sizes, and application types.
• Deliver timely, accurate, and professional reports both externally and internally.
• Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with 5 years of experience in Field Services and Maintenance).

Desired Characteristics

• Minimum of 2 years of advanced experience in Services & On-Site Services.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Pay

The base pay range for this position is $72,400.00 - $90,500.00 USD annually. The specific pay offered may be influenced by the candidate’s experience, education, and skill set. This role is eligible for overtime.

Benefits

• Healthcare: Medical, dental, vision, and prescription drug coverage; access to a Health Coach and a 24/7 nurse-based resource; Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services.
• Retirement: GE Retirement Savings Plan, a tax-advantaged 401(k) with company matching contributions and company retirement contributions; access to Fidelity resources and planning consultants.
• Other Benefits: Tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
• 12 paid holidays and permissive time off.

This is a remote position. Relocation assistance is not provided.