Services Sales Solutions Architect Senior Director

About the role

The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. Additionally, they will mentor other Services Sales Solutions Architects and lead strategic pre-sales initiatives.

Responsibilities

• Serve as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction.
• Act as the technical expert across the portfolio of products and engage other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions.
• Partners with Account Partners (Services Salesperson) to lead technical pre-sales activities, acting as the technical expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions.
• Manage multiple strategic clients simultaneously, recognizing complicated customer and internal relationships and navigating win/win outcomes for multiple stakeholders.
• Build strong working relationships across multiple functions/levels, adept at mediating conflict and fostering healthy dialogue.
• Develop deep alignment with customer IT leaders and provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations.
• Ensure project implementations are positioned to deliver the highest levels of customer satisfaction.
• Provide subject matter expertise related to Salesforce Core/PSS products and align customer success with professional services roadmap.
• Mentor and support team members on large, complex scoping efforts.
• Lead strategic pre-sales initiatives and programs.
• Successfully manage multiple strategic clients simultaneously.
• Be a valued and trusted advisor to our customers and other members of Salesforce.
• Show continued professional growth and development.

Requirements

• A successful track record of working effectively in a highly matrixed and fast-growing organization.
• A skill in correctly sizing and scoping Salesforce Core/PSS projects.
• A passion and belief in the unique value of professional services in a cloud software company.
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
• A deep understanding of Salesforce Core/PSS (government solutions preferred).
• Ability to scope Salesforce projects (and integration with ancillary technology stacks).
• Pre-Sales solutioning in conjunction with the Solution Engineers.
• Rapid Prototyping using the latest AI acceleration tools.
• Bring public sector expertise and perspective.
• The ability to drive better outcomes through extensive platform expertise.
• Create deep alignment with customer IT leaders.
• Executive Relationship building.

Qualifications

• 5+ years of direct experience delivering and/or overseeing applicable solutions.
• 12+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
• 2+ years of sizing and scoping applicable projects.
• Salesforce System Architect Certification (or comparable).
• Ability to travel; up to 25%.

Skills

• Deep understanding of Salesforce Core/PSS (government solutions preferred).
• Ability to scope Salesforce projects (and integration with ancillary technology stacks).
• Pre-Sales solutioning in conjunction with the Solution Engineers.
• Rapid Prototyping using the latest AI acceleration tools.
• Bring public sector expertise and perspective.
• The ability to drive better outcomes through extensive platform expertise.
• Create deep alignment with customer IT leaders.
• Executive Relationship building.

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Pay

Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Schedule

Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.