Services Sales Account Manager

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: description (About the role) includes first paragraph. Responsibilities: list of duties. Qualifications: bullet list. Key Competencies maybe Skills? Could map to Skills. Salary Range: Pay. No Benefits or Schedule given, so omit those sections. Also we have "Success Measures" maybe not needed; but we could include as part of Responsibilities? Probably not a standard heading; we could omit or include under Responsibilities? The instruction: include a section ONLY when posting has real, specific content for it. So we can include sections: About the role, Responsibilities, Requirements (maybe Qualifications), Skills (Key Competencies), Pay (Salary Range). Also maybe "Qualifications" separate from Requirements? The posting has "Qualifications" heading. Could treat that as Requirements. We'll output sections accordingly. We need to use

• for any list of duties/requirements/benefits. For prose use

  . For headings use

  . Do not repeat job title. No metadata like Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points. Let's extract: About the role: first paragraph(s) before "Key Responsibilities". The text: "The Service Sales Account Manager is responsible for driving growth of the company’s service business by developing strong customer relationships, identifying service opportunities, and expanding recurring and project-based service revenue within assigned accounts. This role serves as a key commercial point of contact for customers after the initial equipment or automation solution has been delivered. The Service Sales Account Manager works closely with customers and internal Service, Engineering, Sales, and Operations teams to understand installed-base needs and develop solutions that improve equipment reliability, performance, lifecycle, and uptime. The ideal candidate is a relationship-focused sales professional who understands industrial automation and can translate customer operational needs into service opportunities." That's About the role. Responsibilities: under "Key Responsibilities" there are subheadings: Account Management & Customer Relationships, Service Sales & Revenue Growth, Installed Base & Lifecycle Management, Internal Collaboration, Pipeline & Commercial Management. Each with bullet points. We'll combine into a single list? Probably better to keep subheadings as

  ? But only allowed headings are

  for section headings. We could keep subheadings as or

  but not as headings. The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should stick to that. We could keep subheadings as

  ...

  . Or we could just list all responsibilities in a single

  . That would lose subheading nuance but still preserve content. However we need to preserve ALL substantive information; subheadings are part of content. Might be okay to keep them as

  ...

  inside the list? Better to keep them as separate

  with bold. We'll output:

  About the role

  ...

  Responsibilities

  Account Management & Customer Relationships

  • Develop and maintain strong relationships with key contacts across assigned customer accounts.
  • Serve as a trusted commercial partner for customers regarding ongoing service and support needs.
  • Conduct regular customer reviews to understand equipment performance, upcoming needs, operational challenges, and future projects.
  • Maintain a strong understanding of the customer's installed equipment base, business priorities, and service history.
  • Coordinate internally to ensure customer commitments and service expectations are effectively communicated and supported.

  Service Sales & Revenue Growth

  • Own and achieve assigned service revenue, bookings, and margin targets.
  • Proactively identify and develop opportunities for:
    ... nested? Might be too deep. Better to keep as separate list items with commas. The original had a list after colon. We'll break into separate
    • items. We need to preserve the list: Preventive and scheduled maintenance, Service agreements and recurring support programs, Emergency and break/fix service, Equipment upgrades and retrofits, Controls and automation upgrades, Spare and replacement parts, Obsolescence and lifecycle management, Technical support, Training and other aftermarket services. We'll make each as separate
    • . Then continue: Develop proposals, quotations, and commercial solutions in partnership with technical and service teams. Follow up on open quotations and actively manage opportunities through close. Expand service penetration within existing accounts and identify opportunities to increase recurring revenue. We'll add those as
    • . Similarly for Installed Base & Lifecycle Management, Internal Collaboration, Pipeline & Commercial Management. Then Qualifications: we have a paragraph plus bullet list? Actually Qualifications section includes a paragraph then bullet list of qualifications. We'll treat as Requirements? We'll output

      Qualifications

      then

      ...

      then
      for bullet list. Bullet list items: - Bachelor's degree in Business, Engineering, Technical Sales, or related field preferred; equivalent relevant experience considered. - 5+ years of experience in account management, technical sales, aftermarket sales, industrial service, or a related customer-facing role. - Experience within industrial automation, machine building, manufacturing equipment, controls, robotics, or systems integration strongly preferred. - Demonstrated ability to grow revenue within existing customer relationships. - Ability to understand technical concepts and translate them into customer-focused business solutions. - Strong communication, relationship-building, negotiation, and presentation skills. - Strong organizational skills with the ability to manage multiple accounts and opportunities simultaneously. - Comfortable working cross-functionally in a technical and operational environment. - Ability to travel to customer locations as required. Then Skills: Key Competencies list: Customer Focus, Drives Results, Business Acumen, Builds Networks, Persuades, Communicates Effectively, Action Oriented, Collaborates, Plans and Aligns, Technical Learning. We'll output

      Skills

      then
      each. Pay: Salary Range: $90,000 to $120,000 USD. We'll output

      Pay

      Salary Range: $90,000 to $120,000 USD

      . No Benefits or Schedule. Make sure no extra boilerplate. Let's craft HTML. Be careful to escape any special characters? Not needed. We'll produce:

      About the role

      The Service Sales Account Manager is responsible for driving growth of the company’s service business by developing strong customer relationships, identifying service opportunities, and expanding recurring and project-based service revenue within assigned accounts. This role serves as a key commercial point of contact for customers after the initial equipment or automation solution has been delivered. The Service Sales Account Manager works closely with customers and internal Service, Engineering, Sales, and Operations teams to understand installed-base needs and develop solutions that improve equipment reliability, performance, lifecycle, and uptime. The ideal candidate is a relationship-focused sales professional who understands industrial automation and can translate customer operational needs into service opportunities.

      Responsibilities

      Account Management & Customer Relationships

      • Develop and maintain strong relationships with key contacts across assigned customer accounts.
      • Serve as a trusted commercial partner for customers regarding ongoing service and support needs.
      • Conduct regular customer reviews to understand equipment performance, upcoming needs, operational challenges, and future projects.
      • Maintain a strong understanding of the customer's installed equipment base, business priorities, and service history.
      • Coordinate internally to ensure customer commitments and service expectations are effectively communicated and supported.

      Service Sales & Revenue Growth

      • Own and achieve assigned service revenue, bookings, and margin targets.
      • Proactively identify and develop opportunities for preventive and scheduled maintenance.
      • Proactively identify and develop opportunities for service agreements and recurring support programs.
      • Proactively identify and develop opportunities for emergency and break/fix service.
      • Proactively identify and develop opportunities for equipment upgrades and retrofits.
      • Proactively identify and develop opportunities for controls and automation upgrades.
      • Proactively identify and develop opportunities for spare and replacement parts.
      • Proactively identify and develop opportunities for obsolescence and lifecycle management.
      • Proactively identify and develop opportunities for technical support.
      • Proactively identify and develop opportunities for training and other aftermarket services.
      • Develop proposals, quotations, and commercial solutions in partnership with technical and service teams.
      • Follow up on open quotations and actively manage opportunities through close.
      • Expand service penetration within existing accounts and identify opportunities to increase recurring revenue.

      Installed Base & Lifecycle Management

      • Develop a strong understanding of the installed base within assigned accounts.
      • Proactively identify aging, obsolete, or high-risk equipment that may create future service or production challenges for customers.
      • Work with technical resources to develop modernization, retrofit, and lifecycle-management recommendations.
      • Help customers develop longer-term service and equipment-support strategies rather than relying solely on reactive service.

      Internal Collaboration

      • Partner closely with Service leadership and technical teams to ensure proposed solutions can be successfully delivered.
      • Coordinate with equipment and automation sales teams to ensure effective transition from project completion into ongoing service support.
      • Work cross-functionally with Engineering, Project Management, Operations, Purchasing, and other teams as required to develop customer solutions.
      • Provide customer and market feedback to help improve service offerings and commercial strategy.

      Pipeline & Commercial Management

      • Maintain an accurate service sales pipeline and customer opportunity forecast.
      • Document customer activity, opportunities, proposals, and follow-up actions in the company CRM or other designated systems.
      • Monitor service sales performance against established targets and develop action plans to address gaps.
      • Maintain appropriate visibility into upcoming customer needs and expected service demand.
      • Support annual account planning and service growth initiatives.

      Qualifications

      Bachelor's degree in Business, Engineering, Technical Sales, or related field preferred; equivalent relevant experience considered.

      • 5+ years of experience in account management, technical sales, aftermarket sales, industrial service, or a related customer-facing role.
      • Experience within industrial automation, machine building, manufacturing equipment, controls, robotics, or systems integration strongly preferred.
      • Demonstrated ability to grow revenue within existing customer relationships.
      • Ability to understand technical concepts and translate them into customer-focused business solutions.
      • Strong communication, relationship-building, negotiation, and presentation skills.
      • Strong organizational skills with the ability to manage multiple accounts and opportunities simultaneously.
      • Comfortable working cross-functionally in a technical and operational environment.
      • Ability to travel to customer locations as required.

      Skills

      • Customer Focus
      • Drives Results
      • Business Acumen
      • Builds Networks
      • Persuades
      • Communicates Effectively
      • Action Oriented
      • Collaborates
      • Plans and Aligns
      • Technical Learning

      Pay

      Salary Range