Services Operations Manager, Post Sales Delivery

About the role

As the Services Operations Manager, you will lead the delivery and optimization of post-sales services across multiple regions. Reporting to the Director of Customer Success, you will oversee the implementation and management of service delivery processes, ensuring high-quality customer experiences and operational efficiency.

Responsibilities

• Oversee the development and execution of service delivery plans to meet customer needs and business objectives.
• Manage and optimize service delivery workflows to enhance customer satisfaction and operational effectiveness.
• Collaborate with cross-functional teams to align service strategies with broader business goals.
• Develop and maintain strong relationships with key stakeholders including customers, partners, and internal teams.
• Lead process improvement initiatives to identify and implement best practices in service delivery.
• Ensure compliance with all relevant policies and procedures related to customer service and operations.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 5 years of experience in a similar role, preferably within the technology industry.
• Proven track record of managing and optimizing complex service delivery processes.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships at all levels of an organization.
• Experience with project management tools and methodologies such as Agile or Scrum.

Qualifications

• Ability to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Knowledge of customer success principles and best practices.

Skills

• Strategic thinking and planning.
• Project management and organizational skills.
• Customer-focused approach.
• Technical acumen, particularly in software delivery and support.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule with options for remote work.
• Health insurance coverage.
• Employee assistance program.
• Professional development opportunities.

Pay

Commensurate with experience.

Schedule

Hybrid.